Rehab Office Associate Part Time

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support
• Pet Insurance*
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part-Time

Shift : Tuesday – Saturday 2:30 am – 9 am

The community you’ll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

• We offer great benefits with immediate Health Insurance coverage

• Career growth and advancement potential

• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

Under supervision, registers patients, ensuring patient demographics and account information are appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation leadership. Supports the operation of the Rehabilitation Department. Explains clearly and thoroughly the financial assessments, authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service. Anticipates and responds to inquiries and needs in an assertive, yet courteous manner. Assists all customers, guests, patients, and healthcare team with appropriate information requested
• Registers patients for all services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Rehabilitation leadership. Responsible for clearly explaining authorizations/pre-certifications, and/or benefit memos on patient accounts to ensure expeditious billing and to protect the financial standing of the facility
• Meets or exceeds accuracy standard goal determined by Rehabilitation leadership. Ensures integrity of patient accounts by working error reports daily, entering accurate data, and documenting all attempts made to collect and/or obtain missing documentation
• Supports Rehab Department through facilitating patient assignment
• Maintains and facilitates appropriate supplies for the department
• Performs eligibility and benefits verification and re-verification applicable to patient’s visit. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available
• Escalates complaints or variances to Rehab Department leadership as appropriate
• Screens and continually assists all incoming telephone calls and visitors to ensure routing to appropriate personnel within department and hospital in an accurate and timely fashion
• Oversees prompt faxing of treatment plan of care, Status/Discharge Reports to physician’s office, insurance companies, Work Comp, and other entities as required. Requests signed prescriptions as needed. For Outpatients Only - Monitors audit error reports and updates Medicare accounts, as needed
• Assists staff with patient care, treatment and other tasks by correctly and promptly carrying out assigned activities/duties
• Performs other duties as assigned

Qualifications

The expertise and experiences you’ll need to succeed:

• High School Grad or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Rehabilitation Services

Organization: AdventHealth Orlando

Schedule: Part-time

Shift: 1 - Day

Req ID: 25004347

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.