What are the responsibilities and job description for the Supervisor Care Management position at AdventHealth Orlando?
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)
- Nursing Clinical Ladder Program
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift : Days
Location : 601 E Rollins St, Orlando, FL 32803
The community you’ll be caring for:
- Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
- serves as the major tertiary facility for much of the Southeast, the Caribbean, and South America
- AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
- We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
The role you’ll contribute:
The Care Management Supervisor is under the general leadership of the Care Management Manager or Facility Director and assists in
monitoring and performing the daily operations and supervision of team members in the Care Management department.
The Care Management Supervisor is responsible for the daily front line operations as assigned by the Care Management Manager or
Facility Director. The Care Management Supervisor will serve as the primary point of contact for Care Managers, Social Workers and
patients, to provide mitigation for any barriers/concerns that may arise on the inpatient units. The Care Management Supervisor will
be responsible for supporting positive and safe patient outcomes, employee evaluations, and customer experience.
The value you’ll bring to the team:
Supervises daily operations of discharge planning and social services in the inpatient and emergency department setting as directed
by Care Management Manager or Facility Director, including:
Direct supervision of Care Management staff
Primary point of contact for inpatient unit Care Management related barriers/concerns
Manages own assignment and patient/department outcomes of those under direct supervision
Assists Care Management Manager/Facility Director to implement the Corporate Care Management strategies
Ensures active staff participation in daily Multidisciplinary Rounds
Serves as a point of contact for all identified stakeholders
Serves as a content resource regarding medical necessity criteria, patient status and discharge criteria
Assures staff documentation is completed per guidelines as evidenced by appropriate monitoring techniques and coaches staff as
needed
Facilitates care conferences for complex transitions and/or placements, as needed
Participates in hospital/medical staff meetings to review patients meeting criteria related to high dollar/ extended length of stay
and/or difficult placement seeks assistance from Care Management Manager/Facility Director, as needed
Reports pertinent quality/risk issues to appropriate individuals, departments and/or committees in a timely manner
Discusses patient, staff, physician, and other department complaints with Care Management Manager/Facility Director and follows
up with a written report submitted within 24 hours, as needed
Demonstrates a positive problem-solving attitude to staff, physicians and peers
Serves as a supportive change agent for Care Management model processes
Acts as a role model for Care Management department staff
Encourages team member engagement
Maintains open communication with staff
Assists with staff performance reviews/evaluations
Provides support and oversight with progressive corrective action plans
Balances schedules to meet department needs prior to posting
Communicates changes to expected schedule minimizes unscheduled absences
Plans job responsibilities for maximum utilization of staff
Resolves daily staffing issues
Minimum qualifications :
Registered Nurse: Associates Degree Nursing OR Social Worker: BSW
Two (2) years of experience in direct Care Management
State specific RN license if a nurse
Preferred qualifications:
Registered Nurse: BSN
Social Worker: MSW
Three (3) years of experience in direct Care Management
CCM, ACM, or RN-BC in Care Management
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Case Management
Organization: AdventHealth Orlando
Schedule: Full-time
Shift: 1 - Day
Req ID: 25012441
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
