What are the responsibilities and job description for the Director Consumer Strategy and Engagement WFD position at AdventHealth Tampa?

All the benefits and perks you need for you and your family :

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Paid Days Off from Day One
Student Loan Repayment Program
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Our promise to you :

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time

Shift : Days

The community you’ll be caring for : AdventHealth Tampa

AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery.

Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical care for generations to come.

Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association / American Stroke Association and have been recognized as a recipient of their Target : Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The role you’ll contribute :

The Director, Consumer Strategy and Engagement, reporting directly to the Chief Consumer Officer, is responsible for providing leadership that delivers a seamless, consumer centric experience across acute, non-acute and post-acute care environments throughout the Division. The position has significant impact on the overarching goals of increasing consumer loyalty and network integrity. The position develops the vision, organizational and financial plan, and provides divisional strategic oversight on the long and short-term strategies that unify and connect all network nodes and patient access points to achieve brand loyalty and preference, business volume and market share growth, competitive advantage, market relevance and sustainability through strategic consumer engagement and connectivity, experience delivery, performance monitoring, consumer listening, and development of a culture of hospitality. Manages organizational, business, financial and strategic goals, as well as the related metrics to ensure alignment with the AdventHealth Division business plan.

The position is a strategic change agent and champion for the continuum of care that ensures divisional alignment and works in partnership with AdventHealth’s key executives and leaders such as AIT, care navigation, consumer strategy, consumer experience center and others to influence future growth and viability. The position is an influencer that partners collaboratively with Division SEO’s, CEO’s and Vice Presidents as well as key patient access / connection points, including but not limited to : acute care, urgent care, express care, virtual care, employed physician group, imaging, lab, ambulatory surgery centers, physical therapy, home care, home infusion and skilled nursing facilities to achieve consumer loyalty and network integrity.

The value you’ll bring to the team :

Manages an organizational structure that strategically and operationally supports the consumer experience management model.

Leverages divisional, system and national partnerships to drive the consumer objectives of the Division. Effectively works in a collaborative decision-making approach with the acute care, non-acute care and post-acute care service organizational structures to execute the consumer strategy and identify areas of opportunity to continually improve the consumer experience.

Engagement & Connectivity : Working in partnership with division executive leadership, develops, implements and manages a seamless patient access, navigation, and care transition model across the Division to create and achieve business growth, network connectivity, network integrity, competitive advantage, market relevance and sustainability through the development and expansion of patient access and navigation across the Consumer Delivery Network.

Coordinate the various roles associated with customer experience management throughout the company, minimizing silos of systems, data, assumptions, hand-offs, performance and customer touchpoints.

Experience Delivery : Develop and consistently deliver in partnership with operations an immersive consumer experience across the full continuum of care through the intentional integration of the AdventHealth Brand Experience Place, the digital platform, core service standards & journey process efforts.

Qualifications

The expertise and experiences you’ll need to succeed :

Bachelor’s degree in business or healthcare.

A minimum of 8 years of relevant leadership experience in hospital operations, physician practice operations, clinical operations, business development, physician strategy, sales management or general management. Working knowledge of physician strategies, sales strategies, technology / data interfaces, acute and ambulatory medical record management, and patient flow in a medical environment.

Must have experience managing a team for results.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category : Patient Experience

Organization : AdventHealth Tampa

Schedule : Full-time

Shift : 1 - Day

Req ID : 24044958

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability / handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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Director Consumer Strategy and Engagement WFD

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