Patient Advocate Part Time

All the benefits and perks you need for you and your family:

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding thattogetherwe are even better.

Schedule: Part Time

Shift : Days

The commun ity you’ll be caring for: AdventHealth Tampa

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The ro le you’ll contribute:

The Patient Advocate functions as an advisor, consultant, and advocate for patients, their families, and the hospital. The primary duty of the Patient Advocate is to take an intermediary role and help ensure that the patient’s experience and the care provided by physicians and staff is satisfactory and that any outstanding issues are resolved in a timely manner. The Patient Advocate works across departmental lines and interacts with staff at all levels within the organization to serve as a central resource for all patients, family members and visitors particularly with regards to concerns, complaints and grievances.

The value you’ll bring to the team:

• Strong service skills and ability to provide sensitive communication effectively across multiple situations and personality types

• Empathetic nature and a distinct ability to consistently provide top tier service

• Ability to build trust, rapport and work in a supportive way to troubleshoot and resolve issues

• Ability to handle stressful situations, work with a sense of urgency, work on multiple projects, and be flexible and adaptable to change

• Strong writing skills, necessary for effective communication

• Ability to understand medical terminology

Qualifications

T he expertise and experiences you’ll need to succeed:

• One year of experience in a healthcare environment and/or two years of experience in customer service or related experience

• High School Diploma and/or GED

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Tampa

Schedule: Part-time

Shift: 1 - Day

Req ID: 24038411

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.