Pre-Access Regional Ops Manager

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One

• Student Loan Repayment Program

• Career Development

• Whole Person Wellbeing Resources

• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The commun ity you’ll be caring for: AdventHealth Division

• AdventHealth Pepin Heart Institute, known across the country for its advances in cardiovascular disease prevention, diagnosis, treatment and research.

• Surgical Pioneers – the first in Tampa with the latest robotics in spine surgery

• Building a brand new, six story surgical and patient care tower which will ensure state of the art medical and surgical car for generations to come

• Awarded the Get With The Guidelines – Stroke GOLD Quality Achievement Award from the American Heart Association/American Stroke Association and have been recognized as a recipient of their Target: Stroke Honor Roll for our expertise in stroke care. We have also received certification by The Joint Commission in collaboration with the American Stroke Association as a Primary Stroke Center.

The ro le you’ll contribute:

The Pre-Access Regional Operations Manager oversees multiple functional areas at a region and/or division scope, including running consumer call center for all elective service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, scheduling, requesting and receiving payments for services, performing cashiering functions, working with multiple applications simultaneously, clearing registration errors and editing pre-bill. Provides direction to Pre-Access staff across AdventHealth regions and/or division. Plans, develops, organizes, directs and manages all areas as assigned. Maintains communication and acts as a liaison between ancillary, clinical, support and administrative partners within the hospital setting, as well as external constituents/stakeholders inclusive of managed care and physician practices (employed and non-employed). Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment. Participates in strategic planning for the enterprise revenue cycle. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Performs duties in absence of senior leadership and will be called to represent leadership at meetings. This position is responsible for employee hiring, training, education, development of staffing plans, and employee engagement. Identifies latent skills in staff and provides opportunities for personal and professional development. Creates customer service driven teams and fosters collaboration with physician and administrative colleagues. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The val ue you’ll bring to the team:

• Senior Leadership Team stakeholders.

• Reviews staff productivity and quality reports as available and communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports.

• Accountable to meet labor and budget guidelines, flexing as needed and reducing costs where applicable. Monitors team’s time and attendance according to policy.

• Develops and monitors SLAs (service level agreements) and facilitates communication of SLAs to campus partners and leadership.

• Monitors inbound/outbound call activities and manages escalations; provides oversight for developing and maintaining workflows.

• Manages Contact Center daily productivity, projects and workload balance to ensure that key responsibilities are processed to meet and/or exceed department goals in accordance with Service Level and Organizational Level Agreements. Communicates outcomes to team and leadership in a timely manner, providing accurate statistical records and reports.

• Responsible to train and evaluate team members, following Talent Care guidelines, to provide mentorship, resolve issues, and ensure performance is reviewed and progressive disciplinary procedures are followed according to policy.

• Develops and implements quality assurance processes, partners with peers and education team to identify opportunities for improvements

• Assumes a proactive approach to self-development and self-improvement to foster an environment of continual growth. Provides succession planning and encouragement to team members in order promote positive career growth.

Qualifications

T he expertise and experiences you’ll need to succeed:

• Bachelor's.

• 4 years experience.

• CHAM - Certified Healthcare Access Manager.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Tampa

Schedule: Full-time

Shift: 1 - Day

Req ID: 25014230

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.