What are the responsibilities and job description for the Patient Experience Manager position at AdventHealth Zephyrhills and Dade City?
All the benefits and perks you need for you and your family:
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full Time
Shift :Days
Location: 7050 Gall Boulevard Zephyrhills, Florida 33541
The community you’ll be caring for: AdventHealth Zephyrhills
- First in Florida to earn Advanced Certification for Hip Replacement and Knee Replacement (Joint Commission)
- Accredited Chest Pain Center with PCI (Society of Cardiovascular Patient Care)
- GWTG Gold Plus with Honor Roll Elite and Target: Type 2 Diabetes Honor Roll Achievement, 2020 (American Heart Association)
- One of America's Best Hospitals for Heart Care, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
- One of America's Best Hospitals for Stroke Centers, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
- One of America's Best Hospitals for Orthopedics, 2017, 2018, 2019, 2020, 2021 (Women’s Choice Award)
- One of America's Best Hospitals for Patient Safety, 2017, 2018, 2019, 2020 (Women’s Choice Award)
- Leapfrog Hospital Safety Grade A, Spring 2018, Fall 2018, Spring 2019, Fall 2019, Spring 2020, Fall 2020 (Leapfrog)
- Leapfrog Top General Hospital, Fall 2018, Fall 2019, Fall 2020 (Leapfrog)
- US News & World Reports High Performing Hospital CHF & COPD (2019-2020)
- America's 250 Best Hospital's Award (2021) (Healthgrades)
- Life style activities and community growth
- Close proximity to many of Florida’s finest beaches
- An abundance of family attractions (Orlando & Tampa theme parks)
- Access to arts, culture and music
- Premium shopping outlets
The role you’ll contribute:
The Manager - Patient Experience provides the strategic vision and leads the direction for patient experience and satisfaction strategies, managing patient -centered programs and initiatives that promote an exceptional patient experience for AdventHealth. Instrumental in driving the organization in understanding current external and internal dynamics of patient and family centered care and experience. The Manager works closely with the Chief Nursing Officer and the entire executive team in consulting executive leadership and physicians in building and leading strategies that result in consistency and standardization within the AdventHealth culture. The Manager is responsible for overseeing a tightly aligned clinical and nonclinical team, who consult leadership, physicians, and frontline staff across the continuum of care (Connected Care) by providing strategic alignment, evidence-based best practices, voice of the customer feedback, training & education, and data intelligence. The Manager also identifies insights and actions to continually lead AdventHealth toward top-decile patient satisfaction performance. This includes creating programs, development plans, and interpreting and segmenting nationally reported value-based purchasing patient satisfaction data - developing hypotheses; presenting, communicating and making recommendations regarding interactions, processes and environment resulting from findings. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
The value you’ll bring to the team:
- Partners with all leaders to achieve 75th percentile in HCAHP performance
- Recognize it is a partnership between the department and all team members to impact necessary changes to improve HCAHPS scores.
- Partners with inpatient nursing leaders to achieve 90% purposeful hourly rounding and 95% nurse leader rounding
- Manages Initiatives for strategic planning as it relates to Patient Experience and Customer Satisfaction.
- Proactively meets with leaders of departments where trends are identified to create and identify performance improvement actions. Will schedule face to face meetings as necessary with managers.
Qualifications
The expertise and experiences you’ll need to succeed:
- ASN with enrollment in BSN
- Proven leadership experience
- RN license
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
Category: Nursing
Organization: AdventHealth Zephyrhills and Dade City
Schedule: Full-time
Shift: 1 - Day
Req ID: 25003654
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
