What are the responsibilities and job description for the Customer Service Representative, Per Diem, Variable Shift, AHWM Montebello Site position at Adventist Health?
Centered in the heart of Montebello, Adventist Health White Memorial Montebello has a 70-year history of providing quality healthcare to the community. We are comprised of a 192-bed hospital, wound care medical office and surgical and laboratory services. The greater Los Angeles area is known for its art, rich culture, numerous sports teams and world-renowned dining. There is something for everyone in this culturally diverse community.
Job Summary:
Provides excellent customer service to patients, employees and guests. Collects admission information from customers. Coordinates general aspects of care, as pertinent to role. Communicates to appropriate department all emergency calls per established duties. Records service requests.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Customer service call center experience: Preferred
Facility Specific License/Certifications:
- Hospital Fire and Life Safety (HLFS): Required
Essential Functions:
- Answers phones and greets clients in a friendly, caring and professional manner at all times. Provides communication, facilitation, coordination, and documentation of all reported issues, utilizing excellent customer service skills and professional telephone etiquette at all times.
- Accurately records and posts transactions. Works with other office staff to ensure accuracy of client records. Ensures calls are successfully forward to desired recipient (department, office, etc.).
- Assists with patient admittance. Obtains correct demographic information, updated consent forms, insurance card copy, birth date of patients to ensure correct registration. Completes admitting paperwork for Medicare and other insured clients.
- Enters service requests. Documents and dispatches work orders in accordance with established policies and procedures to ensure timely resolution of all reported problems. Ensures all calls have been properly followed through and appropriately re-directed when needed
- Answers and responds to the Emergency Phone according to hospital policies and procedures. Verifies and updates on-call lists.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
