What are the responsibilities and job description for the Desktop Support Technician position at Adventist Health?
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Provides application support to employees. Maintains personal computers and related hardware. Assists Network Engineers with installation of software and hardware.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Licenses/Certifications:
- Microsoft Technology Associate (MTA) - Infrastructure and Desktop: Preferred
- Dell certification: Preferred
- A certification: Preferred
Essential Functions:
- Performs computer system maintenance, repairs, and installations. Monitors and controls computer equipment by operating the central console or an online monitor. Monitors hardware systems using operating systems utilities.
- Provides user support, training, and education. Ensures prompt, professional, and courteous response to requestors of computer services. Assists end users with problems and requests for information and equipment specifications.
- Installs and implements personal and network computer equipment.
- Maintains service level agreements with various end-user departments and enterprise business units.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
