What are the responsibilities and job description for the Health Plan Claims Examiner position at Adventist Health?
Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.
Whether virtual or on campus, Adventist Health Roseville and shared service teams have access to enjoy a welcoming space designed to promote well-being and inspire your best work.
Job Summary:
Reviews, evaluates and authorizes payment of medical, dental, vision, and prescription drug claims within the benefit descriptions and plan provisions of a variety of group plans. Determines the appropriate course of action on each claim (i.e., payment, further investigation, referral to review, denial, etc.). Responds verbally and in writing to claimants and providers regarding plan benefits and eligibility. Applies standard claims guidelines, such as coordination of benefits, workers' compensation and third-party investigations. Documents claims files regarding every verbal communication.
Job Requirements:
Education and Work Experience:
- Associate's/Technical Degree or equivalent combination of education/related experience: Required
- Bachelor's Degree: Preferred
- Three years' experience processing health claims on a computerized claims payment system: Preferred
Essential Functions:
- Processes medical claims for payment up to $15,000.00 per Health Plan benefit descriptions. Assists in processing of vision and dental claims per Vision and Dental plan descriptions. Possesses thorough knowledge of assigned plan benefits, provisions, and exclusions. Demonstrates proficiency with ICD-10, CPT and HCPCS codes, modifiers and guidelines, and application of appropriate benefit codes.
- Coordinates benefits with primary carriers, when appropriate. Coordinates with Utilization Review when appropriate.
- Researches and documents rejected or erroneous claims and forwards them to the Health Plan Claims Manager for correction.
- Handles incoming calls from plan members and healthcare providers for assigned plans. Maintains established productivity and quality standards of 99% accuracy. Participates in special projects as assigned by management.
- Solves and escalates operational problems and technical issues; modifies existing tools or processes. Works under general supervision.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
