What are the responsibilities and job description for the Imaging Scheduling Associate position at Adventist Health?
Adventist Health Sonora has been one of the area's leading healthcare providers since 1900. We are comprised of a 72-bed hospital, 30 medical offices, comprehensive cancer care and a vast scope of award-winning services located throughout Tuolumne and Calaveras counties and the surrounding areas. Sonora is known for its friendly hometown charm, vast outdoor experiences and lively downtown. The allure of Sonora's close-knit community is complimented by its proximity to Yosemite National Park, as well as just a quick drive to Lake Tahoe.
Job Summary:
Schedules and prepares patients for all routine and specialty imaging procedures and exams. Works on routine assignments within defined parameters, established guidelines and precedents.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Essential Functions:
- Screens and schedules all radiology procedures and exams, pulmonary function tests and first appointment nuclear stress tests (NSTs). Communicates with patients and/or family members in order to relay instructions and protocols for scheduled exams or procedures. Diffuses emotionally-charged customer relations as needed.
- Obtains, inputs and verifies all necessary demographics, diagnostics, authorizations, physician orders, special instructions and insurance information. Accommodates special needs and other patient requirements. Adheres to Health Insurance Portability and Accountability Act (HIPAA) and other patient confidentiality guidelines and regulations.
- Maintains a high productivity standard and minimizes caller wait and hold times. Reschedules appointments according to patient and/or physician requests and equipment downtime. Communicates all scheduling backlogs, barriers or issues to supervisor.
- Greets and registers patients upon check-in, ushers patients to dressing and exam rooms and transports patients as needed.
- Serves as liaison between physician offices, radiology staff, support staff and business offices.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
