What are the responsibilities and job description for the Sr. Benefit Navigator position at Adventist Health?
This position is a hybrid position located in Portland, Oregon and the salary range is $19.53 - $29.26/hour.
In a bustling cosmopolitan area surrounded by nature, Adventist Health Portland has been one of the area's leading healthcare providers since the 1800s. In partnership with OHSU, we are comprised of a 302-bed hospital, 11 medical offices, home care services, comprehensive cancer care and a vast scope of award-winning services located throughout East Portland and the surrounding areas. There are many outdoor adventures readily available, including carving the snow at North America's only year-round ski resort, hiking along the Columbia River Gorge or taking a day trip to the unmatched beauty of the Oregon coast.
Job Summary:
Acts in a pivotal role in guiding patients through the complexities of healthcare costs, insurance coverage, and financial assistance programs. Acts as a subject matter expert by providing specialized support in completing, submitting, and securing approvals for financial assistance applications. Serves as a primary resource for patient inquiries, ensuring clarity and accessibility in financial options. Collaborates with the patient financial services customer service team, offering expert cross-coverage and support to enhance the overall patient financial experience.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Required
- Associate’s/Technical Degree in healthcare administration, business administration, finance or accounting or equivalent combination of education/related experience: Preferred
- Three years' experience in medical office, financial services, medical billing, or healthcare financial assistance: Required
Essential Functions:
- Educates patients on healthcare costs, insurance coverage, and available financial assistance programs to ensure they understand their financial responsibilities and options.
- Assists patients in completing, submitting, and tracking financial assistance applications, ensuring accuracy and compliance with regulatory requirements. Determines approval decisions on financial assistance applications and apply necessary adjustment(s) to patient balances.
- Maintains accurate financial records, ensures compliance with healthcare regulations, and upholds patient confidentiality in accordance with HIPAA and other policies.
- Serves as the primary resource for patients with questions regarding financial assistance, insurance claims, and billing concerns.
- Provides customer service support. Meets with patients both in person and virtually to review their financial assistance questions and to assist with completion of financial assistance applications.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.
Salary : $20 - $29
