What are the responsibilities and job description for the Sr. Customer Care Associate, Full Time, Day Shift, St Helena position at Adventist Health?
Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care. We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.
Job Summary:
Oversees basic reception and customer services for guests of facility. Proficient in all aspects of essential duties for the role and acts as a subject matter expert for patients, co-workers and providers. Provides communication, information, assistance and coordination for all customer requests. Ensures patients/guests have a pleasant experience during their stay/visit.
Job Requirements:
Education and Work Experience:
- High School Education/GED or equivalent: Preferred
- Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
- Two years' relevant experience: Preferred
Essential Functions:
- Assists with directing the flow of patients and visitors within registration and lobby spaces including providing directions, managing the number of patients and visitors in each lobby or registration space, providing general information and preparing individuals to receive patient care services.
- Issues a visitor badge and directs them to assigned rooms. Maintains visitation restrictions for confidentially patients. Assists patients with accessing services including assisting with directing patients who are leaving after receiving care.
- Provides administrative support by answering phone calls when needed, managing office supply levels and preparing patient care related documents as needed including literature and information sheets. Completes computer work when required including preparing files, pulling online and digital resources and using computer application systems to assist with patient care.
- Communicates to leadership ideas to improve operations. Participates in ongoing cross-services performance improvement teams. Assists with orienting and providing on-the-job skills training to others.
- Serves as a point of contact for questions and works on assignments that are moderately difficult requiring judgement in resolving issues or in making recommendations.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
