What are the responsibilities and job description for the AAQ - Guest Service Team Member position at Adventure Aquarium?
Join our dynamic Guest Services Team and help create lasting memories for Adventure Aquarium visitors! The Guest Services team member will work closely with the Guest Experience Team to create a fun environment for our guests. Your primary responsibilities will include managing guest entry, ensuring smooth guest flow, and overseeing the operation of attractions. You'll also deliver outstanding guest service by addressing concerns and answering inquiries. This position is fast-paced and high-volume, requiring a friendly, helpful demeanor at all times.
What you’ll do
- Utilize register to sell general admission tickets via cash and credit transactions
- Actively upsell general admission tickets to annual passes and other partner tickets
- Greet Guests as they arrive at ticketing and guest entrance
- Ticket Booth scanning
- Operate all ride attractions while abiding by safety procedures and policies
- Maintain cleanliness in work area
What you’ll bring
- High School Diploma preferred but not required
- 6 months – 1 year of customer service experience preferred but not required
- Friendly, outgoing, and proactive individual
- Cash handling experience
- Ability to work weekends and holidays with occasional evenings
- Successful completion of pre-employment drug screening and background check
- Allergies related to animals or plants that may interfere with work performance must be controlled through medication or protective equipment.
- Ability to remain on foot for long periods of time, climb stairs, bend and stoop, and walk long distances
- Ability to work in all weather conditions
- Ability to lift up to 30 pounds
Who You Are
You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.
What you’ll get
- Hourly rate of $15.65
- Profit Sharing
- Up to 100% paid tuition through GROW U program
- NJ Sick Time
- Free admission & General Admission tickets annually, to be used by family and friends
- Complimentary tickets to local attractions when available
- 30% Discount at our Retail and Photo areas, as well as in-house food vendors
About us:
As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!
Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Salary : $16
