AAQ - Retail Supervisor FT

As a Retail Supervisor, you will be an essential part of the store’s leadership team, ensuring smooth daily operations, delivering outstanding customer service, and overseeing team performance. Your role will involve driving sales, maintaining optimal inventory levels, and ensuring that the store complies with company policies and procedures. You will serve as the primary point of contact for both staff and customers, providing guidance and support to maintain an efficient and positive retail environment.

What you’ll do:

• As a key member of the leadership team, you will inspire, mentor, and lead by example, fostering a culture of teamwork, patience, respect, humility, and commitment among staff and guests.
• Oversee day-to-day store operations, including opening and closing procedures, maintaining cleanliness, and organizing product displays.
• Ensure the store consistently meets or surpasses sales targets through effective team motivation and customer engagement.
• Respond promptly and professionally to customer inquiries and online merchandise requests.
• Maintain visual merchandising standards according to brand guidelines, ensuring an attractive shopping experience.
• Support the Revenue Assistant Manager with inventory management, stock replenishment, and ensure proper storage and handling of products.
• Offer recommendations to the retail management team aimed at enhancing employee morale, guest satisfaction, sales culture, and operational efficiencies (both internal and external).
• Handle cash management duties, including POS operation, cash handling, and nightly sales reporting.
• Represent the merchandise department in safety committee meetings.
• Collaborate with the Scheduling Manager to plan shifts, manage time-off requests, and oversee staff attendance.
• Demonstrate attention to detail, actively pursue training and development opportunities, and continuously seek to build knowledge and skills while mentoring others.

What you’ll bring:

• A High School diploma and at least 2 years of retail supervisory experience.
• Ability to work effectively as part of a team while always maintaining professionalism.
• Strong interpersonal skills, with the ability to interact respectfully and courteously with both guests and coworkers in any situation.
• Proficiency in computer applications such as Word and Excel.
• Prior leadership experience is preferred.
• Excellent communication skills and the ability to manage sensitive, confidential information responsibly.
• Ability to work independently and cooperatively in a team environment.
• Flexibility to work a varied schedule, including weekends, evenings, and holidays.

Who You Are:

You are a dedicated individual who strives for excellence in all aspects of your role. You have a friendly, approachable demeanor and communicate effectively with colleagues at all levels. You are eager to be part of a collaborative team, working together to achieve company goals.

What you’ll get:

• Hourly rate of $17.05
• Profit Sharing
• Up to 100% paid tuition through GROW U program
• NJ Sick Time
• Free admission & General Admission tickets annually, to be used by family and friends
• Complimentary tickets to local attractions when available
• 30% Discount at our Retail and Photo areas, as well as in-house food vendors

About Us:

As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!

Adventure Aquarium, A Herschend Family Entertainment Property, maintains a continuing policy of non-discrimination in employment. Herschend is an equal opportunity employer and complies with all applicable laws prohibiting discrimination based upon race, color, sex, age, religion, national origin, gender identity, sexual orientation, as well as any other category protected by law. Furthermore, it is our policy to provide equal opportunity to individuals with disabilities and protected veterans in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of non-discrimination shall include, but not be limited to, the following employment decisions and practices: recruiting, hiring, promotions, demotions or transfers, layoffs, recalls, terminations, rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Salary : $17