Adventureland Inn - Front Desk Team Member

Front Desk Team Member

Area: Admissions/Park - Operations 240

Reports to: Front Desk Manager

USA

Adventureland

Summary

The service driven Front Desk Agent provides courteous, prompt service to our guests by answering phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable experience.

Roles & Responsibilities

· Greets and interacts with guests in a warm, friendly, and professional manner

· Uses property management system to make reservations, check in and checkout guests, process payments, maintain a cash drawer and operate office equipment.

· Operates PBX switchboard in an efficient and professional manner and answers and transfers calls

· Provides highest level of service by anticipating, listening attentively, and responding promptly to guest’s requests and complaints

· Quickly and politely responds to guest issues with resolutions that may require “thinking outside the box”

· Maintains the front desk area clean and neat by sanitizing surfaces and office equipment

· Demonstrates a working knowledge of all services and facilities of the property

· Complies with all standard operating procedures

· Accurately document the happenings of the overnight shift and email a detailed report to the directors

· Maintain knowledge of how to sell and create season passes

· Promptly reports any maintenance issues

· Delivers guest amenities as requested

· Cooperates with other departments to provide a positive guest experience

· Monitors the building and responds to emergencies as needed

· Operates the Trolley Stop cash register from time to time

· Performs additional duties as assigned by Front Desk Director, Assistant Front Desk Director, or General Manager

Requirements

Skills:

· Customer service experience

· Accurate cash handling experience

· Strong oral and written communication and interpersonal skills

· Strong attention to detail, organization and follow up

· Ability to operate computer and office equipment

· Positive attitude, outgoing, friendly

· Desire to contribute to a supportive and effective team

· Ability to work effectively and efficiently in a fast-paced setting

· Ability to be patient and creatively problem solve

· Constant repetitive motion

· Sporadically able to lift, push, pull and carry up to 50 lbs.

· Continually be able to stand in place for long periods of time

· Sporadically able to work in confined spaces

· Consistently use hands to grasp, control, and move objects/tools

· See differences between colors and brightness

· See details of objects that are more than a few feet away

· Able to tolerate exposure to dust and cleaning chemicals

· Sporadically work in all areas of the property

· Is subject to frequent interruptions and may need to reprioritize activities

· Consistent communication with team members from other departments

· Subject to the handling of and exposure to chemicals, detergents, and cleaners

· Is subject to exposure to bloodborne pathogens

Experience:

No previous experience is required for this role

Other:

NA

Relationships

Internal: All other departments

External: Hotel guests

Organization

Number of direct reports: None

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Altoona, IA 50009: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $14