Director of Lodging - Adventureland Inn

Job Description

Director of Lodging – Adventureland Inn

Summary

The General manager is responsible for all aspects of operations at the hotel, including staff management and guests. The ideal candidate is someone who is capable of leading a team and driving transformation! They should be an ambassador for the company. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.

Roles & Responsibilities

• Oversee the operations functions of the hotel and campground.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures, and service standards.
• Lead all key property issues including capital projects, customer service, and refurbishment.
• Handle complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel and campground annual operating budgets.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotel and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions, carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports on a daily basis and make decisions accordingly.
• Ensure that monthly financial outlooks for rooms, food & beverage, admin & general, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Help in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Manage and develop the hotel leadership team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Responsible for safeguarding the quality of operations both (internal & external audits).

Requirements

Experience: 5-10 years of experience in hotel management.

Other: The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

• Minimum of Bachelor’s Degree in Accounting, Business or related field.
• Experience in amusement park industry as well as hospitality is a plus.
• Ability to work both indoors and outdoors in varying climates
• Must be able to stand, kneel, walk, stoop, and bend
• Must be able to regularly lift and/or move up to 25lbs (one box of quarters)
• Must possess a valid driver’s license

Education: Formal education with either certificate, associate or other degree in Finance or Accounting is preferred.

Languages: Fluent English. Bilingual skills are helpful.

Skills:

• Communication-
• Demonstrate the ability to analyze financial information, costs, inventory, and sales to achieve maximum profit potential. Ability to articulate/address variances.
• Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.
• Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
• Leadership- Inspire others to achieve results, establish credibility throughout the organization and maintain a visible leadership role in appropriate industry, community and business organizations as necessary
• Problem Solving/Analysis – Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
• Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
• Executive Presence – Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates
• Flexibility – Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
• Initiative and Adaptability – Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
• Computer Proficiency – MS Office Suite (Excel, Word, Outlook, PowerPoint)

Relationships

Internal: Interact with all team members in the park, hotel, campground, management, maintenance, and the Park Support Team

External: The public, vendors, contractors, and other Palace parks.

Organization

Number of direct reports: 3

Any other relevant comments: Some travel may be required

Date

10/24/2022

Work Center

520

Completed by

April Sauls

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Altoona, IA 50009: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Hotel management: 5 years (Preferred)

Work Location: In person

Salary : $80,000 - $100,000