Tech Support Specialist

At Advertise Purple, weve built a culture based on, collaboration, ambition, and accountability but most importantly we like being around good people. Were looking for people who choose to show up with the right attitude, and put in the effort to make an impact in order to help us take Advertise Purple to the next level!

The Tech Support Specialist is responsible for facilitating and streamlining the operation department workflow and client success. Areas of support include: onboarding new clients, network integration, technical support, and internal team support. This candidate will report directly to the Senior Product Manager while working closely with the operations department.

What You'll Do:

• Daily client onboarding
• Technical support for all internal and external client and team questions
• Full accountability for the organization and timely completion of ad-hoc tasks assigned by management
• Effective client and team communication

What You Have:

• BA/BS degree from an accredited university
• 1-2 years of experience working in a client-facing role
• Proven ability to execute on clearly defined expectations with a high attention to detail and accountability
• Excellent written and verbal communications skills
• Track record of excellence in communication and team workflow management
• Experience in tech support and affiliate marketing is preferred
• Basic knowledge of SQL is highly encouraged
• Ability to work independently and be a self-starter

What We Offer:

• 100% paid employer-paid benefits (health, dental, vision, and life insurance)
• 401k match up to 6%
• Unlimited Vacation
• Mental Health Days
• Flexible Fridays from January to October (offline at 2:00 PM)
• Fully Remote

About Advertise Purple

Advertise Purple, Inc., the recipient of the 2021 Rakuten OPM/Agency of the Year and the prestigious 2023 Sammy Award, is the leading management agency in todays fastest-growing digital marketing channel for e-commerce retailers: affiliate. With a $6 billion addressable market, and estimated 20 million e-commerce stores, our award-winning suite of technology and service tools are well-positioned to serve the growing global demand.

Advertise Purple continues to lead the way, securing a spot on Inc Magazine's Fastest Growing Companies list for an impressive six consecutive years. We're also honored to have been recognized by Inc. Magazine as one of the 'Best Workplaces in the U.S.' and as a 'Top 50 Advertising & Marketing Agency in the U.S.' These accolades reflect our unwavering commitment to providing an exceptional experience for both our clients and employees, making us a standout in the industry.

We believe that diversity benefits enhance everyone's development at Advertise Purple. Our goal is to attract, develop, and retain the best and brightest from diverse backgrounds and all walks of life. This requires our organization to cultivate an inclusive culture in which all employees feel valued, are treated fairly, have a work-life balance, and have the opportunity to be successful at Advertise Purple.