Director, Product Adoption & Enablement

Overview

At Advisor360°, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see. All of our roles are hybrid, requiring 3 days onsite in our Needham, MA headquarters.

Job Brief

Are you a strategic thinker with a product management mindset, passionate about driving platform adoption? We are seeking a Director of Product Adoption & Enablement to join our growing team. In this role, you will spearhead efforts to ensure our products’ successful adoption and utilization through a comprehensive approach to instrumentation and platform-based strategies.

Here’s What You’ll Do:

• Develop and lead the overarching strategy for product adoption, user engagement, and enablement across all clients and customers segments.
• Drive continuous improvement efforts to deliver best-in-class technology solutions in a fast-paced product led SaaS environment.
• Create and refine training materials and learning paths that elevate product expertise and support a scalable, repeatable enablement framework.
• Collaborate with Product and Engineering to ensure education meets specific teams’ needs.
• Stay updated on industry trends and incorporate best practices into training initiatives, paying close attention to AI trends and determining how that can be best utilized within the platform.
• Collaborate with executive leadership and cross-functional teams to align adoption and enablement strategies with overall business objectives.
• Evaluate and implement new tools, platforms, and processes to enhance product training, knowledge sharing, and user engagement.
• Identify trends and best practices in the SaaS and advisor tech space, leveraging insights to refine strategies and remain a leader in product enablement.
• Recruit, mentor, and lead a high-performing team of adoption and enablement specialists, ensuring clear ownership and accountability across roles and has responsibility for personnel actions such as hiring, performance management, training, performance planning and evaluation, pay and recognition programs.
• Work closely with others to analyze platform usage data to make thoughtful decisions on training needed as well as instrumentation in the platform to assist users in determining next best actions.
• Establish clear KPIs for product adoption and enablement effectiveness, then track progress through analytics and reporting.

What You Bring to the Table:

• Bachelor’s degree. 8 years’ working product education experience.
• Proven experience operating in a user enablement capacity for software solutions.
• Demonstrated curiosity in experimenting with and implementing new technologies to help transform user experience related to software adoption.
• Strong knowledge of learning principles and training methodologies.
• Excellent leadership, communication, and interpersonal skills with diverse teams and stakeholders.
• Ability to analyze data and metrics to assess training effectiveness.
• Strong project management and organizational skills.

Why You’ll Love Working Here:

It’s not just about work—it’s about building a career and enjoying the ride! Here’s what you can expect: Why You’ll Love Working With Us:

We believe in recognizing and rewarding performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the chance to share in the equity value you and your colleagues create during your time with the company. We offer comprehensive health benefits, including dental, life, and disability insurance. We also trust our employees to manage their time effectively, which is why we offer an unlimited paid time off program to help you perform at your best every day.

Join us on this journey. Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and are therefore building a company where people of all backgrounds are truly welcome and included. Everyone is encouraged to bring their unique, authentic selves to work each and every day. The way we see it, we are here to learn from each other.