What are the responsibilities and job description for the L2 Support Engineer position at Advisor360?
Overview
We welcome people with diverse experiences, backgrounds, and perspectives at Advisor360°. We value diversity and encourage applications from individuals who don't meet every requirement.
Job Brief
The Support Engineer role involves responding to customer incidents and issues in complex software applications within our SaaS environment.
Main Responsibilities:
- Provide advanced technical support for the Advisor360 SaaS platform using monitoring, issue diagnosis, break/fix, and service restoration techniques.
- Optimize insights and analysis from customer cases to recommend improvements to our platform.
- Build deep domain expertise on global infrastructure deployment technology and processes, utilizing AI-driven software to support clients.
- Mentor team members with technical expertise and guidance.
- Ensure compliance with coding standards and development procedures.
- Participate in on-call rotations.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 5 years of experience in software development, focusing on SaaS applications.
- Experience in .NET, Python, or Angular is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to respond professionally and empathetically to clients.
- Understanding of full stack architectures, RESTful APIs, and database design.
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
- Self-motivation and attention to detail.
About Working at Advisor360°
Our company values recognition and reward for performance. Our compensation package includes competitive base salaries, annual performance-based bonuses, and the opportunity to share in equity value created during your time with us.
We offer comprehensive health benefits and an unlimited paid time off program to help you perform at your best every day.
Advisor360° is an equal opportunity employer committed to a diverse workforce. We believe diversity drives innovation and strive to create a company where everyone feels welcome and included.
