Director, Client Services

ADVOC8 is looking for an experienced Director, Client Services to lead some of our largest existing client relationships, overseeing a portfolio of ongoing work and organically growing the relationship for the future. The Director, Client Services is a natural at building strong relationships and solving problems. They are the bridge between business development wins and operational success and can navigate any challenge with a cool head and coordinated response, with an eye on the big picture and a focus on the details.

A crucial part of the Growth Group at ADVOC8, the Director, Client Services is responsible for overseeing projects as the advocate (no pun intended) for the client - understanding their business objectives and ensuring that the creative and our process works for them. The Director, Client Services understands the client's industry, objectives and nuances, ensuring that all team members are set up for success on every project. They are accountable for growing client partnerships long-term and ensuring profitability and reputational success for ADVOC8 through exceptional service and a strategic, consultative approach that focuses on creating real value for clients.

This role is a great fit for a relentless problem-solver who cultivates client loyalty and growth through an authentic approach that fosters positive outcomes for both the client and agency.

WHO WE ARE

At ADVOC8, we create experiences that build trust, shift minds and win hearts. Our special sauce? Chemistry, collaboration and an endless supply of curiosity. We're a team of strategic thinkers, creative problem-solvers, thoughtful storytellers and logistical magicians expertly bringing ideas to life from strategy and creative through to production and execution. We work with brands, nonprofits and associations to create experiences that make an impact. And we do this all in a flexible 'work from anywhere' environment where we celebrate differences and encourage each of our 'advocates' to bring their unique perspectives to the table each and every day.

RESPONSIBILITIES

Client & Relationship Management

• Oversee a portfolio of high-profile client relationship(s) between $2MM - $5MM in total annual revenue, managing retention and growth throughout the year while leading, documenting and driving overall client strategy
• Provide thought leadership to the client and the project teams, supporting strategy and creative as a subject matter expert and curious collaborator
• Serve as internal expert on client industry, positioning, values, internal dynamics, and workflow

Project & Account Management

• Navigate senior-level conversations between clients and internal teams to create alignment around expectations and needs
• Partner with project teams to ensure deliverables are successfully tailored to client objectives while staying on budget and on time
• Proactively identify issues before they occur and coordinate with internal teams to provide a seamless client experience

Strategic Growth & Development

• Lead proposal development for new projects within your client portfolio
• Support business development and marketing efforts, as time permits

Team Collaboration & Leadership

• Ensure that ADVOC8 values are being considered in how our projects are scoped and operated
• Contribute to ADVOC8's culture of collaboration and innovation.
• Support internal process improvements to ensure efficient project execution and client satisfaction.

This Role is Accountable For:

• Retention and YOY growth of overall client portfolio
• Client satisfaction
• Maintaining positive relationships with team members and clients
• Driving successful client outcomes that align with their broader business strategy

SKILLS & QUALIFICATIONS

• 8 years of experience with substantive experience in experiential or brand communications
• 5 years of client-facing experience, working with teams and multiple stakeholders across multiple projects over months or years
• Excitement about pro-actively growing a portfolio of work, including revenue accountability and responsibility
• Track record of establishing strong relationships with senior-level executives and decision-makers at major brands and/or associations, including Fortune 100 companies
• Comfortable providing guidance and mentorship to junior team members, as needed
• Comfortable traveling 15% or more locally, nationally and internationally, as needed
• Aligned with and committed to ADVOC8's core values; represents them in daily work
  • Better Together - Collaborative soul who's open to new ideas, sharing successes and being part of a team
  • Level Up - High standards, never settling for the status quo or what we did last time
  • Hustle Smarter - Entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
  • Celebrate Differences - Highly empathetic personality who values individual perspectives
  • Outcome Over Income - Extensive experience and demonstrated success in client relationship management
  • Protect the Respect - Navigates conflict with an emphasis on transparency and diplomacy
  • Engineer Exceptional Value - Inspired by outside-the-box thinking that yields outstanding ROI for our clients and projects
  • Embrace Change - Recognize situations that require flexibility and craft creative solutions on the fly

BENEFITS

• A collaborative and creative work environment that values bold ideas.
• The opportunity to work with top-tier brands on high-impact projects.
• Competitive base salary, with additional performance-based incentives
• Health Insurance: 100% coverage of base-level medical insurance plus buy-up options to meet you and your family's needs
• Health Insurance: Dental and vision insurance
• 401k, FSA, and stipend for mobile device usage
• Professional development and training reimbursements to support career growth
• Flexible work schedule
• Unlimited vacation and personal time for a healthy work-life integration
• Paid parental leave and Grandternity Leave
• Fully remote company

We have transitioned from a once Washington D.C.-based agency to being Washington, D.C.-born. This position is not location-based, though travel will occasionally be required for project work and team offsites. Candidates must be legally authorized to work in the U.S.; at this time, we are not able to provide sponsorship.

At ADVOC8, building an inclusive team that celebrates our differences is integral to our success. We strongly encourage people from underrepresented groups to apply even if you don't meet all qualifications.

At ADVOC8, we are committed to fostering transparency and equity in compensation. The salary range provided for this position reflects the base salary offered to a successful candidate based on their experience, qualifications, and internal compensation structures.

Please note that this salary range is subject to change based on evolving market conditions, company budget, and other factors, and does not include potential bonuses, benefits, or other forms of compensation. Final compensation may vary depending on the candidate's negotiation, location, and the specific role's requirements. We believe in fair pay for all employees and encourage candidates to engage in open conversations with us regarding compensation expectations during the hiring process.

ADVOC8 is an Equal Opportunity Employer, committed to achieving a diverse workforce, and prohibits discrimination and harassment: ADVOC8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ADVOC8 are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, age, national origin, ancestry, disability, neurodivergence, marital status, gender, sexual orientation, gender identity, gender expression, pregnancy, exercising the right to family care and medical leave, veteran status or any other status protected under federal, state or local law. ADVOC8 will not tolerate discrimination or harassment based on any of these characteristics.