Office Manager

The Office Manager is responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas. Ensures the completion of various administrative tasks, manages patient records; handles payroll, billing, and office budgets; and hires and trains care center employees.

Advocare, LLC is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice and specialist. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Essential Functions:

• Develops and maintains working knowledge of outpatient medical practice to maximize operational effectiveness.
• Manages the administrative staff including recruitment, hiring, scheduling, training and overall supervision and development.
• Works directly with providers to implement provider scheduling to ensure maximum productivity. Coordinates scheduling of resources to ensure appropriate clinical staff for each provider. Exercises discretion and judgement when scheduling staff to ensure adequate coverage in all areas, which may require cross-coverage of staff between locations
• Oversees and ensures access to care by providing guidance on handling patient phone calls, appointment scheduling, and patient registration.
• Manages patient flow to ensure a prompt, organized, and pleasant patient experience.
• Recommends opportunities for increased efficiency.
• Ensures that all performance reviews, in-service education, and employee compliance issues are addressed on a timely basis.
• Aids in developing budgets, maintaining expenditures and performing daily financial management tasks.
• Remains current with Evaluation and Management (E&M) Guidelines, compliance regulations, charge posting procedures, and system reports.
• Interacts with insurance companies and revenue cycle management office on outstanding claims, prior authorizations and referrals.
• Performs other related duties as required.

Required Skills/Abilities:

• Knowledge of the health care field and medical specialty.
• Demonstrates excellent professionalism, confidentiality, and customer service.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Strong patient service and management skills required
• Strong communication skills
• Experience with conflict management and team building
• Functions independently within established guidelines. Works in collaboration with the physician leaders.
• Detail oriented with strong follow-up.

Education and Experience:

• Bachelor’s degree preferred
• Five years of Healthcare/Physician practice Office Management Experience preference.