Phone Center Representative

This job has NO NIGHTS, NO WEEKENDS and NO HOLIDAYS

EXPERIENCE REQUIRED

We are seeking a dedicated, experienced, and detail oriented Phone Center

Representative to join our healthcare team. In this role, you will be the first point of

contact for our patients, providing exceptional customer service while handling

inquires and scheduling appointments. The ideal candidate will possess strong

communication skills and background in a medical office setting, ensuring accurate \

and effective interactions with patients.

Duties:

Respond to incoming calls and assist patients with inquires related to medical services

and appointment scheduling. Knowledge of e-clinical works would be a plus.

Accurately communicate with patients regarding their needs.

Perform data entry tasks, ensuring that all information is accurately entered into the

electronic health record system.

Qualifications:

Previous experience in a customer service role within a medical office environment

Familiarity with medical terminology is highly desirable.

Strong data entry skills with attention to detail.

Proficient in using computer systems and software for data management.

Ability to analyze problems critically and provide effective solutions.

A commitment to delivering outstanding service to our patients while maintaining

professionalism at all times.

Job Type: Full-time

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• Paid time off

Shift:

• Day shift
• No nights

Application Question(s):

• Advocare, LLC requires all employees to have a background check and a drug screening.

Are you willing to have these done?

Education:

• High school or equivalent (Required)

Experience:

• medical office: 1 year (Required)

Language:

• English (Required)

Work Location: In person