What are the responsibilities and job description for the Front Desk/Scheduler position at Advocare?
Responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. Handle medical and insurance records, as well as billing and other related duties as assigned. Manage patient communications and staff calendars. Convey a positive and professional image of the Care Center to the public.
Essential Functions :
Answers incoming telephone calls in a professional manner.
Document and transfers calls to the appropriate person.
Schedule patient appointments in eCW.
Greet patients and visitors as they enter the office and notify the appropriate person of the patient's arrival.
Collect and post co-pays and remind patients of past due balances on the day of office visit.
Prepare for and confirm patient appointments.
Required Skills / Abilities :
Excellent customer service skills.
Effective verbal and written communication skills.
Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
Commitment to excellence and high standards.
Detail oriented with strong follow-up initiative.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Education and Experience :
High School Diploma or Equivalent
Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).
One year of prior experience in a primary care medical setting preferred.
