What are the responsibilities and job description for the Patient Service Representative position at Advocare?
The Patient Service Representative serves as a primary link between patient and office. The Patient Services Representative is responsible for basic administrative support that could include greeting patients, verifying of patient information, data entry, telephone coverage and other duties as required.
Advocare, LLC is a partnership of the top doctors in New Jersey and Pennsylvania, including pediatricians, family practice and specialist. As part of the team, you'll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.
Essential Functions :
- Greets patients and verifies demographic information and appointment schedule.
- Verifies and enters patient demographics in medical manager and copies pertinent insurance cards
- Collect co pays. Make sure all checks received are dated, signed the correct amount is entered.
- Places various documents in patient files (school notes, insurance forms in needed)
- Confirm patient appointments.
- Answers telephone, screens calls, takes complete messages, and provides information. Handle telephone information requests with courtesy, accuracy, and respect for patient confidentiality.
- Understands and implements office procedure.
- Perform other duties / tasks as requested by providers, coordinators, and management in accordance with office procedures / policies.
- Maintain confidentiality and use discretion when handling patient's medical records and information.
Required Skills / Abilities :
Patient Service Representative Education and Experience :
