Customer Care Rep I - Remote

Job ID: JP00043721

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading.

We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? 

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

Primary duties may include, but are not limited to:

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyzes problems and provides information/solutions.
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis.
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Researches and analyzes data to address operational challenges and customer service issues.
• Provides external and internal customers with requested information.
• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
• Uses computerized systems for tracking, information gathering and troubleshooting.
• Outbound calls are conducted in the ZipDrug business area.

Requirements:

• Requires a HS diploma or equivalent; or any combination of education and experience which would provide an equivalent background.
• Previous customer service in a call center or an automated customer service environment preferred.
• Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
• Internet speed for all associates must meet the minimum speed requirement of 20 mb download and 5 mb upload when not connected to VPN.

Additional Details:

• Remote position.
• Must live max of 1 hour from the office: 13550 Triton Office Park Blvd, Louisville, KY 40223
• Candidates must be able to work ANY 8 hour shift within our hours of operation which are as follows:
• 5:00 AM – 6:00 PM PT / 6:00 AM -7:00 PM MST / 7:00 AM – 8:00 PM CST / 8:00 AM – 9:00 PM EST.
• Open Monday through Friday (no weekends). It's highly likely you will have closing shift.
• For the first 5 weeks, training hours will be 7 AM - 3:30 PM MST and then after that, it will move to an 8 hours shift within our hours of operation which can be from 6 AM - 7 PM MST.
• Must be able to work any shift within those time frames no matter what time zone they are located in.

BCForward is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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