What are the responsibilities and job description for the Patient Access Rep I - Outpatient Full Time position at Advocate Aurora Health?
Position Requirements:
The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient and outpatient settings including but not limited to the emergency room diagnostic testing and procedures and admissions to nursing units.
Assist patients from time of presenting for care until hand-off to clinical staff for services.
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our 'AIDET' standards.
When creating new registrations for walk-in patients responsible for the identifying insurance coverage the benefits available patient out-of-pocket expenses and collecting co-insurance and co-payments.
Responsible for security authorization and precertification of inpatient and outpatient services.
Responsible the pre-registration and registration accuracy.
Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Required Qualifications:
High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office insurance office hospitality or call center (any industry).
Intermediate math skills acquired through classroom work or through work experience.
Typing 25 WPM.
Basic understanding of web-based systems proficiency in data entry.
Ability to prioritize duties.
The Patient Access Representative provides a range of services required to complete the registration activities of scheduled and walk-in patients seeking services in a variety of hospital inpatient and outpatient settings including but not limited to the emergency room diagnostic testing and procedures and admissions to nursing units.
Assist patients from time of presenting for care until hand-off to clinical staff for services.
Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our 'AIDET' standards.
When creating new registrations for walk-in patients responsible for the identifying insurance coverage the benefits available patient out-of-pocket expenses and collecting co-insurance and co-payments.
Responsible for security authorization and precertification of inpatient and outpatient services.
Responsible the pre-registration and registration accuracy.
Participates in departmental team building activities and in services and other miscellaneous duties as assigned by leader.
Required Qualifications:
High School Diploma with 1 years of experience in either Patient Access or any of the following related experience; general physician office support or billing office insurance office hospitality or call center (any industry).
Intermediate math skills acquired through classroom work or through work experience.
Typing 25 WPM.
Basic understanding of web-based systems proficiency in data entry.
Ability to prioritize duties.
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