What are the responsibilities and job description for the Patient Service Representative II (PSR II) Float - per diem position at Advocate Aurora Health?

Department :

37322 Aurora St. Lukes Medical Center - Administration : Oncology Clinic

Status : Part time

Benefits Eligible : Hou rs Per Week :

Schedule Details / Additional Information :

Clinic hours are Monday - Friday 8am -5pm. Working shift of 8 : 30-5 : 00. No weekends or holidays. Floating mainly to Grafton, Good Hope, Germantown, Sinai, Mayfair South (Wauwatosa), West Allis, South Shore, St. Luke's VLCC, St. Luke's Suite 980, and Summit. Less often, you might be required to float to Racine, Kenosha, and Southern Lakes (Burlington).

Major Responsibilities :

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.).
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.
Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include : arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends.
Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff.

Licensure, Registration, and / or Certification Required :

None Required.

Education Required :

High School Graduate.

Experience Required :

Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception.

Knowledge, Skills & Abilities Required :

Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff.

Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.

Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.

Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.

Training or experience in keyboarding / data entry with an emphasis on speed and accuracy.

Excellent organizational skills.

Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.

Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions :

Exposed to normal medical office environment, may be exposed to potentially ill patients.

Must be able to sit for extended periods of time.

Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

20.40 - $30.60

Our Commitment to You :

Advocate Health offers a comprehensive suite of Total Rewards : benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including :

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and / or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Salary : $6

Apply for this job

Receive alerts for other Patient Service Representative II (PSR II) Float - per diem job openings

Patient Service Representative II (PSR II) Float - per diem

What are the responsibilities and job description for the Patient Service Representative II (PSR II) Float - per diem position at Advocate Aurora Health?

What is the career path for a Patient Service Representative II (PSR II) Float - per diem?

Job openings at Advocate Aurora Health

Not the job you're looking for? Here are some other Patient Service Representative II (PSR II) Float - per diem jobs in the Wauwatosa, WI area that may be a better fit.

We don't have any other Patient Service Representative II (PSR II) Float - per diem jobs in the Wauwatosa, WI area right now.

AI Assistant is available now!