What are the responsibilities and job description for the Patient Service Representative position at Advocate Aurora Health?
Key Responsibilities:
Greet patients and visitors, responding to routine inquiries. Answer telephone calls, screen messages, and take notes. Register patients, collecting demographic and insurance information, verifying coverage.
Patient Engagement: The ideal candidate will have excellent communication skills, ensuring a positive experience for all patients and visitors. They must be able to work effectively in a fast-paced environment, managing multiple tasks simultaneously.
Skill Requirements:
- Strong interpersonal skills
- Excellent communication skills
- Able to work in a team environment
- Maintain confidentiality of patient information
- Familiarity with healthcare terminology
