What are the responsibilities and job description for the Service Technician - FT Days - Home Medical 11 - 7:30 PM position at Advocate Aurora Health?
Major Responsibilities:
- Handles customer complaints regarding timeliness of deliveries or quality of products for areas of responsibility.
- Aids field staff with questions regarding equipment.
- Stocks and maintains vehicle inventory.
- Knowledgeable and competent on the basic DME and specific RT equipment.
- Responsible for accurate and timely delivery, pick-up and or switch out of DME and RT equipment.
- Completes paperwork in a neat, accurate, timely manner in accordance with regulatory rules.
- Maintains and operates company vehicles in accordance with company policies, procedures and regulatory agencies.
- Operates vehicle in accordance with local laws.
- Works on-call schedule as indicated by management.
- Attends meetings and handle other duties as assigned.
Licensure, Registration, and/or Certification Required:
- A valid driver’s license issued by the Division of Motor Vehicles.
Education Required:
- High School Diploma or GED equivalent
Experience Required:
- 1 year related experience in customer service, deliveries, etc.
Knowledge, Skills & Abilities Required:
- Previous work experience dealing with customers, patients, or the general public.
- Ability to use tact, discretion, and good customer service skills to be able to interact with customers and patients. Must be able to verbally explain the operation of the equipment.
- Must be dependable, able to work independently, handle interruptions, and follow directions. Must be able to maintain accurate records and maintenance systems.
- Must possess and provide proof of a valid Illinois or Wisconsin Driver’s License and a registered, functional car with adequate insurance coverage.
Physical Requirements and Working Conditions:
- Must have manual dexterity to operate a variety of office and business equipment.
- Must be able to sit, stand and walk for prolonged periods in order to analyze and prepare information.
- Must have the physical agility to move about in confined spaces, including bending, kneeling, squatting and occasionally reaching one or both arms over the head.
- Must be able to lift, push or pull 75 lbs.
- Must be able to maneuver up to 122 lbs on a dolly up and down ramp and/or stairs as needed.
- Must be able to speak and hear clearly to be able to communicate with people in person or over the telephone.
- Subject to occasional temperature and road fluctuations during required business travel or during warehouse/dock work.
- Subject to exposure to chemical and hazardous waste and communicable disease.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
