What are the responsibilities and job description for the Supervisor, Environmental Services position at Advocate Aurora Health?
The supervisor is accountable for coaching, mentoring, and role modeling behaviors to achieve the highest quality patient care in a safe, cost effective and customer focused environment. The supervisor acts as an expert resource to clinical and non-clinical team members. This position will work closely with the manager, internal customers, and team members to provide exceptional service for our patients and community.
Major Responsibilities:
- Ensure effective infection prevention practices to provide a safe environment.
- Adhere to all applicable local, state, and federal standard guidelines and regulatory practices.
- Perform quality measuring, monitoring, and improvement initiatives to ensure services rendered meet desired outcomes.
- Provide a consistent level of service that exceeds patients’ expectations in cleanliness and customer service.
- Ensure a high level of internal customer satisfaction through fostering positive relationships and providing a consistent and high reliable service.
- Drive operational outcomes in alignment with site and/or system scope of service.
- Monitor and coordinate all aspects of assigned department(s) operation to include staffing, workflow, and throughput to ensure maximum productivity and customer satisfaction.
- Financial accountability by scheduling and monitoring daily staffing to demand and ensuring departmental resources are appropriately utilized to minimize waste.
- Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.
Licensure, Registration, and/or Certification Required:
- Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 2 years of experience in environmental services.
Knowledge, Skills & Abilities Required:
- Strong management and interpersonal skills
- Excellent written and verbal communication skills and the ability to communicate effectively with all levels of team members and leadership
- Basic computer skills required
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
