Clinical Manager Operating Room

Illinois Masonic Medical Center is a Level 1 Trauma Center located in the heart of Lakeview. We are a 4 time Magnate hospital. With a $645 Million dollar expansion under way, Masonic will help foster an environment that represents the excellent care our physicians and team members provide.

Our list of accolades includes, but are not limited to, “Top Work Places”, “Top 100 Hospitals”, QUEST Award, “Best Places to work for Women and Diverse Managers”, and System for Change Award. Join us and change lives… including your own.

Major Responsibilities:

Quality - Utilizes the CQI process to achieve outcomes with scope of responsibility. Designs and implements improved processes to achieve quality and superior patient care and services.

• Develops, implements, evaluates, and upholds unit based standards of nursing practice to assure quality patient care in conjunction with Clinical Nurse Specialist and Medical Director as appropriate to department.

• Works with patient care area team to develop a continuous quality improvement program in accordance with the hospital performance improvement program.

• Works towards improvement of CMS core measures and other evidence based quality care compliance with a zero defect philosophy in providing appropriate care to all patients.

• Facilitates and supports quality care improvement project implementations driven by the unit council and shared governance structure.

• Communicates quality assurance and performance improvement outcomes to team while mentoring associates in CQI philosophy and processes.

• Implements a minimum of 1 departmental process improvement per year.

• Analyzes monthly performance outcomes and implements improvement action plans as indicated in collaboration with Clinical Nurse Specialist and unit council members.

• Leads hospital committees or task forces related to patient care quality improvement initiatives.

• Facilitates evidence based practice changes recommended by the unit council and other shared governance patient care committees via provision of appropriate management guidance and support.

• Ensures compliance to regulatory standards (Accrediting Organization; IDPH; CBOH; OSHA; etc).

• Demonstrates the three Behavior-Based Expectations (BBEs) of Commit to Quality, Critical Thinking, and Communicate Clearly and the Tools associated with each.

• Works with Medical Staff to integrate medical standards to ensure provision of quality patient care.

• Assists in patient care activities when needed.

• In all actions with patients and families, demonstrates behaviors that are age appropriate for the individual in question.

Service - Drives customer satisfaction (Patient, Physicians and Associate) strategies for the scope of responsibility and ensures alignment with IMMC and Advocate Strategic Vision.

• Drives customer satisfaction strategies for department in alignment with Advocate system vision and directly accountable for results as measured by the Advocate Experience survey tool, e.g. movement of % very good scores.

• Reviews unit level Advocate Experience Satisfaction results and coaches unit council and team through implementation of appropriate action plans based on trends to achieve defined customer satisfaction goal.

• Conducts daily rounds in conjunction with the Clinical Nurse Specialist to assess service levels and perception of patients and family members via interviews of customers within own areas.

• Holds Associates accountable for exhibiting Advocate Service Breakthrough and Patient Safety behaviors and expectations with a zero tolerance for deviation from standards philosophy.

• Ensures compliance to all regulatory/safety standards to maximize the environment for the customer (Accrediting Organization; IDPH; CBOH; OSHA; etc).

• Responds to and resolves patient complaints in a timely fashion utilizing service recovery strategies.

• Develops a partnership with Medical Directors of unit(s) to ensure that goals are established, plans to achieve goals are created, and monitors are put in place to measure outcomes.

• Develops professional relationships with medical staff that utilize patient care area; strives to meet needs of medical staff to ensure patient satisfaction.

• Serves as a role model for all customer satisfaction initiative planning, communications and service recovery strategies.

• Coaches Associates and reinforces use of the BBEs and safety tools in order to reduce errors related to patient safety.

Licensure:
Nurse, Registered (RN)

Education/Experience Required:

• Graduation from approved School of Nursing

• 5 years of experience in specialty area.

• Management development training with progressive supervisory assignments.

• BS with MSN or BSN.

• Management experience 2-3 year.

Knowledge, Skills & Abilities Required:

• Ability to live the values of Advocate.

• Appropriate clinical skills •Ability to cooperate well with others.

• Basic Management Skills

• Team Building Skills

• Communication Skills

• Current Licensure in State of Illinois • CPR • Member of Specialty Organization.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.