Research Management System Analyst

Major Responsibilities:

• In collaboration with key stakeholders, develops requirements for new research management systems and the deployment of new modules within existing systems. Works with IT, project managers, and the system vendor to set up demonstrations and evaluations, as well as evaluate the adaptability of new systems and modules. Participate in negotiations with the vendor.
• Manages timelines and facilitate discussions surrounding system and module implementation timelines. Oversees the migration and curation of data from existing sources.
• Acts as ARI’s electronic medical record (EMR) software expert to facilitate integration of research systems with the EMR and other software systems, to improve data quality (no manual transcription) and decrease duplication of effort (manual data entry vs. automation).
• Develops and maintains standard operating procedures for research systems to ensure common efficient workflows are followed. Performs quality control measures to ensure accuracy and consistency of data. Contributes to quality assurance monitoring.
• Oversees and manages security and access for the research systems. Creates and maintains policies for research system access.
• Manages upgrades to research systems. Coordinates the evaluation of all upgrades in test environments with end-users and key stakeholders, including integration components with other appropriate research and Aurora IT systems. Assesses current policies and procedures, and updates as needed to appropriately reflect all current upgrade information. Communicates upgrades to system end-users and trains end-users on how upgrades may affect their current workflows.
• Acts as key liaison to internal Aurora departments regarding research systems. Provides feedback to vendors regarding system enhancements that could increase efficiencies and usability of the system for ARI.
• Develops training curriculums aligned with ARI policies and procedures for new and existing users. Coordinates training of system users.
• Works with system users and ARI leadership to assess existing and new opportunities to support research through the use of technology. Develops and maintains dashboards and reports for research stakeholders.
• Acts as an escalation point for system users to troubleshoot issues and problems. Partners with users, ARI management team, and Aurora IT to diagnose and resolves system issues. Serves as the primary point of contact with vendors.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree (or equivalent knowledge) in Information Technology or related field.

Experience Required:

• Typically requires 5 years of experience in systems or technical project management.

Knowledge, Skills & Abilities Required:

• Ability to convert concepts and ideas into finished solutions, through the collaboration with business users of varying experience.
• Ability to identify, communicate, and resolve system problems.
• Excellent written and verbal communication and interpersonal skills.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Experience in project management with high degree of accountability to project stakeholders.
• Strong customer service skills.
• Ability to develop dashboards and moderately complex reports from non-technical stakeholder requirements.
• Ability to prioritize work tasks and multi-task on a daily basis.
• Experience and desire to work in a team environment.
• Proficient in Microsoft Office.
• Demonstrated experience training staff and leadership on system uses, functionality, and reporting mechanisms.

Physical Requirements and Working Conditions:

• Position may require travel which may result in exposure to road and weather hazards.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the job.

Remote work from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OK, OK, PA, SC, TN, TX, UT, VA, WI, WV, WY

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.