What are the responsibilities and job description for the Supervisor of Lab Support Services position at Advocate Health?
Major Responsibilities
- Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
- Actively participates in projects to meet strategic initiatives including implementation and development of quantitative outcomes.
- Monitors budget compliance. Analyzes laboratory fiscal needs, and departmental performance and takes action to address variances.
- Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
- Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures compliance with current policies, procedures, and standardization and/or consolidation decisions.
- Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency, as needed, in areas of responsibility. Serves as the primary resource for staff.
- Complies with the quality plan by implementing and monitoring quality indicators. Documents and implements corrective action as appropriate.
- Selects, coaches, and develops team. Sets clear expectations to inspire and motivate the team. Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.
- Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
- None
- High School diploma or equivalent
- Typically requires 3 years of experience in laboratory services and operations.
- Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
- Ability to grow leaders through coaching, guidance, and development planning.
- Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
- Current knowledge of medical and technical advancements to plan for future growth and development.
- Intermediate computer skills including knowledge and experience with laboratory information systems.
- Excellent organization and communication skills.
- Operates all equipment necessary to perform the job.
- Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs.
- Must be able to sit, stand, walk, twist and bend the majority of the workday.
- May be exposed to mechanical, electrical, and/or infectious agents.
- Will be exposed to human blood and body fluids.
- Must wear appropriate safety protection, i.e. laboratory coats, gloves, gowns and/or eye protection.
- Must be able to handle stressful situations in a calm and professional manner.
- May be required to travel, therefore may be exposed to inclement weather and adverse road conditions.
