Patient Service Representative

Company Description

Advocatia Solutions is dedicated to transforming the process of accessing benefits, coverage, and resources across all 50 States and DC. Using Advocatia's platform, hospitals, providers, and health plans can identify, engage, and enroll individuals in programs that reduce healthcare costs and improve health outcomes. Our services help uninsured and underinsured patients navigate the confusing world of enrolling in health insurance and help health systems identify the right financial assistance program and complete patient applications. Our company is based in Chicago and Nashville.

Role Description

Advocatia’s Patient Service Representative is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside, in the ER, or outside the hospital. This includes providing information and reports to client contact(s) and keeping them current on our progress. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Duties and Responsibilities

· Review the hospital census daily to identify patients in need of assistance

· Screen identified patients for state, county, federal, and hospital assistance programs

· Initiate the application process

· Inform the patient of all documentation they will need to complete their application as well as the address and phone number of their local office

· Introduce the patient to Advocatia services and inform them that we will be contacting them as well as the local department on their behalf regularly

· Records all patient information and screening results

· Document screening results and acceptance of patients in the hospital system

· Screen patients on-site when able, if patient unavailable reach patient by phone

· Off-site field visits as required

· Access information for the off-site patient account representatives as needed

· Keep accurate total for daily accounts referred, patients screened, and applications taken

· Report any important occurrences to management as quickly as possible

· Maintain confidentiality of all account information at all times

· Maintain a neat and orderly workplace

· Maintain awareness of and participation in the Corporate Compliance Program

· Maintain a positive working relationship with the hospital staff at all levels

· Maintain a passion for assisting the uninsured and underinsured community

Required Qualifications

We are looking for someone who has:

• High School diploma or equivalent
• Reliable transportation
• Must be able to work onsite at a hospital
• Outstanding communication skills
• Strong work ethic and ability to work independently
• Ability to multi-task in a fast-paced environment
• 2 years of customer service experience
• Ability to learn technology

Preferred Qualifications

· Eligibility experience (government or hospital)

· Strong attention to detail

· Healthcare or start-up experience