What are the responsibilities and job description for the Patient Care Advocate position at AdvoPath Health, LLC?
ABOUT US
AdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer service and being consistently better by always seeking new ways to improve.
POSITION SUMMARY
Our rapidly expanding team is seeking a Patient Care Advocate (CanPath Program). The CanPath Advocate serves as the first point of contact for individuals enrolled in the CanPath Program, providing exceptional outbound customer service with a focus on sales and product knowledge. This role requires afternoon shift availability and a strong background in phone sales and member services. Healthcare and pharmacy experience is desirable but not required. The CanPath Advocate will help members opt in and enroll in the program, answer questions related to product availability, advise on process status including but not limited to processing and shipping and ensure overall satisfaction.
This position is ONSITE, working the afternoon shift from 10am-6pm or 11am-7pm, Monday-Friday.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Outbound Customer Outreach: Proactively contact members to offer eligible members the ability to enroll in the program, resolve concerns, and facilitate enrollment and procurement.
- Sales Focus: Skilled in product knowledge to understand benefits of program to overcome any initial objections and obtain an affirmative without pressure or mandate.
- Member Support: Collaborate with internal teams (e.g., implementation, clinical management) to resolve member issues and ensure a seamless customer experience.
- Documentation: Accurately record member interactions, inquiries, and resolutions in the CRM/database.
- Compliance and Policy Adherence: Follow all organizational and regulatory requirements related to healthcare, member privacy, and data security.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
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Required Skills & Experience
- Outbound Customer Service Experience: Demonstrated success in customer-facing roles, ideally with outbound call experience.
- Sales Expertise: Comfortable making product recommendations, meeting or exceeding sales targets, and using consultative sales techniques.
- Shift Flexibility: Willingness and ability to work afternoon shifts.
- Communication & Interpersonal Skills: Excellent verbal and written communication, active listening, and conflict resolution.
Preferred Qualifications
- Background in Healthcare, Pharmacy, or Member Services: Direct experience working with healthcare or pharmacy products/services.
- Previous Sales Track Record: Proven ability to reach or exceed sales goals in a fast-paced call center or customer service environment.
- CRM Proficiency: Familiarity with common customer relationship management platforms (e.g., Salesforce, Zendesk). Heavy consideration given to Microsoft Dynamics.
TO ALL RECRUITMENT AGENCIES: The Company and its affiliates do not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings, to our careers sites, or to any employees of the Company or its affiliates. We are not responsible for any fees related to unsolicited resumes.