Information Technology Help Desk Support

Job Title: IT Help Desk Support Specialist

ADVYON Business Technology, an award-winning information technology (IT) company in Summerville, SC, is looking for an IT Help Desk Support Specialist to work directly with businesses in the Charleston, SC, area. We want people passionate about customer service and technology to add to our growing team.

Responsibilities:

• Answering incoming calls, emails, and tickets from clients and addressing their technical inquiries
• Dispatching technical support tickets to the appropriate teams and following up on their progress
• Setting up new computers, laptops, and other technology devices for clients
• Assisting in the resolution of technical issues, including hardware and software problems
• Performing general IT tasks, including software and hardware installations, troubleshooting, and maintenance
• Documenting all technical support activities and updating clients on the status of their issues
• Maintaining a high level of customer satisfaction by providing timely and effective technical support
• Some dispatching to customer sites may be required.

Requirements:

• A bachelor's degree in computer science or a related field or equivalent work experience.
• Strong customer service skills and the ability to effectively communicate technical information to non-technical individuals
• Basic knowledge of computer hardware, software, and operating systems
• Ability to prioritize and manage multiple tasks and projects in a fast-paced environment
• Familiarity with ticket tracking systems, remote desktop tools, and basic network troubleshooting techniques
• Excellent problem-solving and analytical skills
• A clean record is required. ADVYON is SLED Certified and works with Law Enforcement, Local Government, Schools, and Government Contractors
• Able to demonstrate professionalism in communication and appearance

Employees who excel here are:

• Resourceful and able to find creative solutions to problems
• Polite, respectful, and have great people skills; previous customer service experience is preferred
• Team players
• They enjoy and prefer a working environment where they can perform at their best without being micro-managed.
• Self-starters who can manage their own time and responsibilities.

This is a full-time position with competitive salary and benefits packages. If you are passionate about technology and providing exceptional customer service, we encourage you to apply for this exciting opportunity.