What are the responsibilities and job description for the Inside Sales Office Assistant - Swenson position at Aebi Schmidt North America?
At Swenson Spreader, LLC an Aebi Schmidt brand located in Lindenwood we pride ourselves on innovation, collaboration and dedication to excellence. As part of the Aebi Schmidt Group, we are committed to delivering superior solutions to our customers as well as providing rewarding career opportunities. The specific statements shown in each section of this description are not intended to be all-inclusive. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and physical demands.
Pay Range: $19 - $21 per hour (based on experience).
SCOPE OF POSITION/SUMMARY:
The Inside Sales Assistant will be responsible for processing quotes and orders for large mechanical equipment (salt spreaders, dump bodies, all-purpose bodies or anti-icing machines) received by mail, telephone, fax, e-mail or internet while ensuring customer satisfaction. Work cooperatively with outside sales and other members of the sales team to grow existing customers and create new customers while increasing customer satisfaction.
ESSENTIAL DUTIES & RESPONSIBILITES include the following; other duties may be assigned:
- Edit and update orders, notifying customers of any changes.
- Process and administer customer purchase orders, ensuring accuracy.
- Provide customers with unit prices, shipping dates, anticipated delays, and other required information.
- Collaborate with engineering on product design and material requirements for quotes.
- Promote order discounts and promotions to customers.
- Process and manage change orders, keeping customers informed.
- Address and resolve customer complaints, coordinating with relevant departments as needed.
- Work with production, shipping, and warehouse teams to expedite or trace delayed shipments.
- Respond to customer inquiries, offering product guidance or directing them to the appropriate resources.
- Prepare invoices, shipping documents, customer quotes, and proposals, ensuring timely processing and accuracy.
- Checks in visitors – Directs visitors to the correct personnel they are scheduled to meet with.
- Accepts/Signs for deliveries
QUALIFICATIONS & REQUIREMENTS:
- 1 years of experience in related field
- GED/High School Diploma or equivalent experience
- Proficient in Microsoft Office Suite
- Ability to comprehend specifications, blueprints, and schematics is preferred
- Proficient in basic mathematics and computation
- Strong verbal and written communication skills.
WORK ENVIRONMENT:
This position is in an office setting.
BENEFITS:
- 401K with Company Match
- Health, Vision & Dental Insurance
- Life & Disability Insurance
- Flexible Spending Account
- Vacation
- Paid Holidays
ADDITIONAL RESPONSIBILITIES:
This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as a detailed description of all the work requirements of the job nor shall be construed as giving exclusive responsibility for every function described.
EEO STATEMENT
Aebi Schmidt Group is an Equal Opportunity employer and an Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $19 - $21
