Box Office Staff - Grand Prairie

AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:

• AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
• AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
• AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
• AEG Real Estate, which develops major sports and entertainment districts worldwide

With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.

BOX OFFICE STAFF

• BOX OFFICE ATTENDANT
• TICKET SELLER
  

1. BOX OFFICE ATTENDANT

SUMMARY

The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collects payments.

PRIMARY RESPONSIBILITIES

• Accurately and efficiently processes orders for and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor.  Assist guests by providing information, answering questions and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends
  
  
  

2. TICKET SELLER

As a member of Guest Services the Ticket Seller is responsible for providing excellent customer service and processing single ticket transactions to various AEG events. The Ticket Seller is responsible for greeting guests, providing event information, handling cash and tickets with accuracy, and assisting guests when issues/problems arise. The Ticket Seller may also be asked to work Will Call windows, customer service windows, and perform other ticketing related duties.  

PRIMARY RESPONSIBILITIES

• Process single ticket transactions at the Box Office and distribute event Will Call tickets, while handling cash and accepting payments for transactions, accurately counting money, and returning change in the full amount. 
• Balance and reconcile cash and receipts at the end of each shift with manager or supervisor.
• Demonstrate strong knowledge of the facility, events, and schedules to provide patrons with information regarding performances and ticketing policies in-person or over the Box Office phone line.   
• Provide support to Managers, Administrator, and Supervisors as needed within the Box Office. 
• Comply with facility/event ADA requirements when selling tickets to ensure guests with disabilities are reasonably accommodated. 
• Display a calm and attentive demeanor when rectifying issues with guests. 
• Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or manager. 

QUALIFICATIONS

• A minimum education level of: High School Diploma or its equivalency  
• A minimum of 1-2 years of related work experience  
• Able to work efficiently in a fast-paced environment 
• Able to accurately and efficiently deal with large quantities of cash and other payment methods; prior cash handling experience required.  
• Exemplify a strong commitment and willingness to provide excellent customer service 
• Maintain a neat, clean and professional appearance 
• Able to read, listen, and communicate effectively in English, both verbally and in writing. 
• Understand or able to learn basic computer skills. 
• Have sound judgement  
• Available to work evenings, weekends, and holidays 
• Available part-time  
  
  

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.