Demo

Product Support Coordinator

AEG Presents
Los Angeles, CA Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 4/26/2025

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Product Support Coordinator is the initial point of contact for end-users of Consumer and Enterprise products. The Product Support Coordinator provides assistance to the product organization by conducting testing and validating data as required by product managers.

Essential Functions

  • Supports fan and internal user requests and incidents at first point of contact, including capturing details, priority, and escalating to Tier 2 where necessary.
  • Assists in adding/updating new artists, venues, and agencies into database, maintaining data accuracy and completeness.
  • Acts as Tier 1 support, by closing or resolving issues, ensuring timely resolution and satisfaction in accordance to established service level agreements (SLAs).
  • Educate users on product functionalities, conducts training sessions, helps to develop how-to guides enhancing user proficiency and satisfaction.
  • Administers user accounts (for example, account creation, assigning permissions, or password resets).
  • Facilitates new user product onboarding, ensuring seamless integration and user adoption.
  • Provides proactive support to product management organization as appropriate.

 

Required Qualifications

  • High School Diploma or its equivalency (BA/BS Degree Preferred) in related field
  • 2-4 years of customer service or support experience or related work experience
  • Experience in Entertainment or Operations
  • Technical support experience preferred
  • Effective verbal and written communication skills, including ability to effectively communicate with internal and external customers
  • Proficient computer skill, including Microsoft Office: Word, PowerPoint and Outlook, and Excel, and ability to learn applicable business systems
  • High attention to details and follow-through skills
  • Working knowledge of Intercom, Jira Service Management, or other customer support tool
  • Knowledge of Agile processes
  • Knowledge of Visio and SQL a plus
  • Knowledge of the music industry preferred

Pay Scale: $26.03-$34.16

 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

Salary : $26 - $34

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Product Support Coordinator?

Sign up to receive alerts about other jobs on the Product Support Coordinator career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$39,089 - $49,080
Income Estimation: 
$47,432 - $61,916
Income Estimation: 
$46,327 - $63,969
Income Estimation: 
$46,554 - $64,445
Income Estimation: 
$123,272 - $153,570
Income Estimation: 
$150,776 - $185,671
Income Estimation: 
$95,865 - $120,012
Income Estimation: 
$123,272 - $153,570
Income Estimation: 
$76,430 - $93,204
Income Estimation: 
$95,865 - $120,012
Income Estimation: 
$150,776 - $185,671
Income Estimation: 
$182,291 - $231,524

Sign up to receive alerts about other jobs with skills like those required for the Product Support Coordinator.

Click the checkbox next to the jobs that you are interested in.

  • Customer Interaction Skill

    • Income Estimation: $40,892 - $53,930
    • Income Estimation: $41,527 - $53,091
  • Customer Support Skill

    • Income Estimation: $38,612 - $46,691
    • Income Estimation: $40,894 - $49,994
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at AEG Presents

AEG Presents
Hired Organization Address Las Vegas, NV Intern
Summer Intern, Marketing – AEG Presents Las Vegas For more than 20 years, AEG has played a pivotal role in transforming ...
AEG Presents
Hired Organization Address Kansas, MO Full Time
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment....
AEG Presents
Hired Organization Address Las Vegas, NV Intern
Spring Intern, Marketing – AEG Presents Las Vegas For more than 20 years, AEG has played a pivotal role in transforming ...
AEG Presents
Hired Organization Address Chicago, IL Full Time
Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment....

Not the job you're looking for? Here are some other Product Support Coordinator jobs in the Los Angeles, CA area that may be a better fit.

Product Support Coordinator

Aeg Worldwide Inc, Los Angeles, CA

PET/CT Coordinator

Physician Support, Los Angeles, CA

AI Assistant is available now!

Feel free to start your new journey!