What are the responsibilities and job description for the Guest Services Staff - Midland Theater position at AEG Worldwide?
AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:
- AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
- AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
- AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
- AEG Real Estate, which develops major sports and entertainment districts worldwide
With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
SUMMARY
Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
PRIMARY RESPONSIBILITIES
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Operate the various coat check rooms within established guidelines and procedures at the venue.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21 , VIP Access, Private Event Access).
- Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Seat guests and assist ADA patrons.
- Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
QUALIFICATIONS
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience
- Ability to work in varying conditions
- Ability to lift 50 lbs. without assistance
- Positive attitude with superior customer service skills
- Ability to stand, walk, and climb stairs for long periods of time
PREFERENCES
- Previous experience working in events and knowledge of the music industry preferred
- Availability to work nights, weekends, and holidays as needed according to venue schedule.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
