What are the responsibilities and job description for the Sr. Security Supervisor- Internal Only (Peacock Theater) position at AEG Worldwide?

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

L.A. LIVE's Peacock Theater hosts more than 120 music, family, dance and comedy acts, award shows, televised productions, conventions, and product launches with more than 500,000 guests passing through the doors annually.

Located across the street from Crypto.com Arena, the 7,100-seat theater opened in October 2007 with six sold out shows featuring the Eagles and The Chicks. Peacock Theater has since hosted concerts by artists like Alan Jackson, Charlie Wilson, Juan Gabriel, Aretha Franklin, Ed Sheeran, John Fogerty, Gabriel Iglesias, Marc Anthony, John Legend, Neil Young, Kelly Clarkson, Rush, Yanni, Nicki Minaj, Juanes, as well as The "American Idol" Finale shows, Michael Jackson's This is It, Straight Outta Compton, The Hunger Games and Twilight movie premieres and more.

Peacock Theater is also home to the Primetime Emmy Awards and BET Awards, and has previously hosted the American Music Awards, ESPYs, Nickelodeon Kid's Choice Awards, People's Choice Awards, Radio Disney Music Awards, MTV Video Music Awards, MTV Movie Awards and a pair of Rock N' Roll Hall of Fame Induction Ceremonies.

Job Summary :

Reporting to the Security Management Team, the Sr. Security Supervisor will supervise Security Officers at Peacock Theater representing the organization in an exemplary manner.

Key Job Factors :

Level of accountability : Generally managed
Level of decision making : Diversified tasks
Has contact with : Multiple departments (Internal)
Supervision : Direct supervision / management of employee(s)
Position Title(s) of Direct Report(s) : Full-time Security Officer
Physical Requirements : Frequent standing or walking
Travel Percentage (%) : None

Essential Duties : Event Security

Uphold the Security Department's directives; most importantly, our mission to take reasonable steps to protect the safety and security of our venues' guests, team members, and assets with respect towards everyone's dignity and legal rights.

Resolve escalated security situations, providing appropriate warnings and complete ejections / arrests if warranted / necessary.

Ensure enforcement and compliance of the venue's Event Policies at all times.

Assist with directional and informational inquiries. Serve as an escalation point for complaints / issues.

Appropriately document all major / minor incidents.

Represent Peacock Theater and the Security Department in an exemplary manner.

Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

Staff Supervision

Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment.

Train staff in basic guest service and security skills. Actively monitor staff interactions with Peacock Theater guests, clients, artists / athletes, and team members at events to ensure a safe, secure, comfortable entertainment experience for all.

Provide leadership and guidance to staff. Serve as mentor / coach to all Security team members.

Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated team member issues to Security Management Team.

Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Peacock Theater company / department policies.

Accept responsibility for the performance and conduct of the security team assigned to the deployment.

Exhibit leadership qualities, motivate staff, and lead by example.

Staff Hiring and Training

Assist with Department hiring, including conducting interviews and assisting with new hire orientation training.

Assist with Department training, including an expanded role in the daily training program.

Assist with training new Security Supervisors.

Required Qualifications :

Note : This position is currently only open to internal candidates working at Peacock Theater or Crypto.com Arena as a part-time Security Supervisor or full-time Security Officer.

A minimum education level of : High School Diploma or its equivalency.

A minimum of 4 years of related work experience, including supervisory experience.

Valid Guard Card required.

Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).

An understanding of the rules of law and relevant penal codes pertaining to security.

Strong interpersonal and communication (written and verbal in English) skills.

Ability to multi-task and perform under pressure.

Ability to establish / maintain effective working relationships with building staff, guests, clients and vendors.

Strong teamwork etiquette.

Flexibility to adapt to changes in assignment per event.

Ability to maintain patron, team member, and company confidentiality.

Ability to lift, carry, push, and pull up to fifteen (15) pounds with or without accommodations.

Ability stand / walk and climb stairs for more than four (4) hours; ability to run; ability to talk, listen, and observe continuously with or without accomodations.

Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays

Preferred Qualifications :

Previous experience working in a similar sports / entertainment facility environment

At least one (1) year of experience supervising and leading a team

CPR / AED / First Aid Training

Pay Scale : $28.63

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his / her normal description.

AEG is committed to developing a diverse workforce reflective of the marketplace and the communities in which we do business. We believe a diverse workforce is not merely an advantage; it is mandatory for any company to be successful in today's business climate.

Anschutz Entertainment Group is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)

Salary : $29

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Sr. Security Supervisor- Internal Only (Peacock Theater)

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