What are the responsibilities and job description for the Ticketing Manager - Global Touring position at AEG Worldwide?
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Manager Ticketing will be responsible for developing scaling plans for venues to build events in ticketing software. This position will also compile and distribute daily ticket counts to various internal departments, offices and artist management, agents and record labels. The Manager Ticketing will collaborate with venues, artist management and discount vendors to create ticket packages for shows and events.
Essential Functions
- Gather show information from artist and talent buyer to build shows in ticketing software. Develop scaling for each show/event based on demographic/market related to artist and venue location.
- In conjunction with ticketing strategy team, develop and execute revenue management strategies to include dynamic pricing and scaling.
- Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
- Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
- Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
- Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
- May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing.
- Perform other duties or task assigned by management
Qualifications
- 4-6 years of related work experience working in the music or entertainment industry
- 4-6 years of previous supervisor experience
- 4-6 years of experience in developing start-up box offices, strategies, and arena ticketing, preferred
- 4-6 years of experience in box office is a plus
- Familiarity of basic accounting and budgeting principals
- Familiarity with AXS, Ticketmaster and other ticketing platforms.
- Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
- Must be organized, detail-oriented and self-motivated
- Ability to multitask, prioritize and remain calm in a fast paced environment
- Must be able to work flexible schedule including nights, weekends and some holidays
- Excellent interpersonal, written and verbal communication skills
- Must be able to work a flexi le schedule including evenings, weekends, and holidays
AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
