What are the responsibilities and job description for the VIP Event Staff - Forest Hills Stadium position at AEG Worldwide?
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Forest Hills Stadium is located centrally in Forest Hills, within the borough of Queens, NY, a short distance from frequent service by several rail lines. During its first heyday in the 1960s and 70s, the stadium hosted The Beatles, The Rolling Stones, Bob Dylan, Barbra Streisand, and Simon and Garfunkel. Today, icons such as Paul Simon, Alabama Shakes, and Mumford & Sons are back onstage. The stadium operators are proud of their long-term vision to bring Forest Hills Stadium to its rightful position in the upper echelon of New York and American musical experience.
VIP STAFF
- VIP HOST
- VIP SUPERVISOR
1) VIP HOST
Position Summary:
The VIP Host is responsible for providing excellent customer service at all events. VIP Staff member responsibilities include greeting guests upon arrival, working with security and ticketing to assist with entry, escorting guests and assisting with way finding, troubleshooting & problem solving throughout the event and reporting issues to VIP supervisor and other appropriate staff members when necessary.
Essential Functions:
- Assist VIP guests with directional and informational inquiries by demonstrating strong knowledge of the facility, seating, and event(s).
- Communicate in a professional manner with other building staff, guests, clients and supervisors.
- Serve as the primary point of contact with speakeasy client throughout the event in a concierge capacity.
- Effectively and graciously accommodate guests with disabilities, while complying with facility/event ADA requirements.
- Display a calm, kind and attentive demeanor when rectifying issues with guests.
- Control access points to prevent unauthorized entries.
- Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager.
Required Qualifications:
- A minimum education level of: High School Diploma or its equivalency
- A minimum of 1-2 years of related work experience
- Strong problem-solving skills
- Customer service orientation
- Willingness to learn and adapt
- Team oriented and willingness to assist others
- Must be able to take direction and execute instruction accurately
- Excellent communication and interpersonal skills
- Previous live music production experience is a plus
- Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
- Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
Pay Scale: $20.35
2) VIP SUPERVISOR
Position Summary:
The VIP Supervisor oversees all aspects of VIP guest experiences, ensuring seamless execution and exceptional service. This role involves supervising VIP Coordinators, hosts, and escorts, managing show-day credentials, and preparing VIP areas for each event. Responsibilities include coordinating with security, bartenders, and venue staff to guarantee smooth operations, troubleshooting issues as needed, and serving as the main point of contact for speakeasy suite clients. Additionally, the VIP Supervisor ensures accuracy in suite orders and settlements while overseeing guest departure for a safe and organized exit.
Essential Functions:
- Responsible for prepping individual show day credential sheets for each speakeasy suite the Backyard
- Supervise the VIP Coordinators (2) during prep of 300 VIP envelopes to ensure completion and accuracy
- Meet with VIP hosts (4) and escorts (6) on show days to ensure all staff have a comprehensive understanding of the venue layout, their position, and associated expectations
- Ensure all VIP areas are show ready 15 minutes before VIP doors. This includes checking/preparing the condition of speakeasy suites Backyard, coordinating with Levy managers and bartenders security guards in multiple locations, ticket scanners, and all VIP escorts, hosts and coordinators
- Supervise all VIP hosts, escorts and coordinators throughout the event including troubleshooting and problem-solving when necessary.
- Meet & greet all speakeasy suite rental clients and remain their point of contact throughout the event
- Oversee accuracy and delivery of all speakeasy suite orders
- Confirm accuracy of Levy speakeasy settlement in every suite
- Make sure all speakeasy and Backyard guests exit safely at the end of the evening
Required Qualifications:
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 2-4 years Of related work experience
- Experience in a supervisory role
- Strong problem-solving skills
- Customer service orientation
- Willingness to learn and adapt
- Team oriented and willingness to assist others
- Must be able to take direction and execute instruction accurately
- Excellent communication and interpersonal skills
- Previous live music production experience is a plus
- Must be able and willing to work evenings, weekends and holidays on a Part-Time basis
- Must be able to commit to a minimum of (15) events throughout the season (approx. 25-30 shows from May to Oct)
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
Pay Scale: $27.85
Salary : $20 - $28
