Patient Management Nurse - Bilingual

JOB SUMMARY:

• Requires the application of a variety of procedures, policies, and/or precedents relating to both the standards and procedures of the nursing profession and those established by Aegis Medical Group
• Provides advice and follow-up education consistent with patient’s age and cultural needs.
• Responds to patient inquires, prioritizing responses, and routing urgent situations to a physician, APRN, or PA (hereafter provider).
• Maintains accurate and appropriate documentation and follows patient privacy in accordance with HIPAA and Aegis Medical Group policies and procedures.
• Performs to the level of a Registered or Licensed Practical Nurse as dictated by the Florida Nurse Practice Act.

JOB DUTIES:

• Identifying high-risk patients and establishing goal-driven educational touchpoints aimed at independent self-care and admission prevention.
• Providing transitional care to patients with recent admissions and/or ER visits.
• Referral management and optimization
• Working with health plans to connect patients with services that are offered
• Identifying and resolving health care barriers for patients
• Telephonic and in-person interaction with patients
• Participation in patient education events
• Connecting patients with community resources
• Developing rapport with patients and encouraging them to call you directly with any questions or concerns.
• Interaction with all patients that are new to the practice and hospital/ER follow ups.
• Assisting patients with acute medical needs by triaging them in office or via telephone, communicating with provider to obtain orders/treatment plan, and following up with patient to ensure plan is carried through.
• Assisting the providers in office with hands on patient care when needed
• Schedule patient appointments as needed
• Communication with providers regarding clinical opportunities such as, avoidable admissions, readmissions, high-cost medications, etc.
• Review and understanding of provider scorecards and performance from a patient management perspective, identify areas of opportunity, and develop action plan for improvement.

Requirements

CLINICAL SKILLS:

• IV Insertion
• Phlebotomy
• Insertion and removal of foley catheter
• IV Fluid Administration
• Vital Signs
• Ear Lavage
• Medication administration (IM, IV, SQ, oral) **For LPNs – No IV push except for saline flush**
• Medical Assistant duties as needed
• Obtain physician orders both verbal and written

KNOWLEDGE SKILLS AND ABILITIES:

• Interpersonal Skills: Conveys a warm, caring, and approachable demeanor. Displays unconditional respect toward others.
• Service Orientation: Ability to anticipate, recognize, and meet the needs of patients and their families.
• Oral Communication: Listens openly and clearly conveys messages and information.
• Written Communication and Comprehension: Writes clearly using appropriate grammar, symbols, abbreviations, and medical terminology. Able to decipher and comprehend documentation of others.
• Teamwork: Works effectively with others to accomplish objectives and goals. Offers assistance to others in need.
• Multi-tasking: Able to properly perform multiple duties at once.
• Resilience: Effectively manage stress in a fast-paced setting
• Leadership: Be appropriately optimistic and inspiring. Influencing others to act on their own behalf for the broader good of the group.

EDUCATION AND/OR CERTIFICATION/LICENSURE:

• Current RN or LPN licensure
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act
• Knowledge of OSHA and HIPAA
• IV Certification (applicable for LPNs)
• BLS Certification

EXPERIENCE:

• Prefer a minimum of one year of professional nursing experience in a clinical setting but may consider new grad under specific circumstances.
• Experience with care or utilization management a plus but not required.
• Computer skills and proficiency required

Job Type: Full-time

Pay: $55,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care

Physical Setting:

• Clinic

Application Question(s):

• Have you ever worked for Lakeview Healthcare System and/or Aegis Medical Group?

Experience:

• Utilization management: 1 year (Preferred)
• IV insertion: 1 year (Preferred)
• Medication administration: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• RN License or LPN License (Required)

Ability to Relocate:

• Holiday, FL: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $78,000