What are the responsibilities and job description for the Field Operations Supervisor I position at Aegis Protective Services?
The Field Operations Supervisor works directly with their Senior Field Operations Supervisor and Territory Manager assigned to a specific territory to ensure business operations within their entire territory are running efficiently and effectively, ensuring that each site throughout their territory is running and operating problem-free.
While the Field Operations Supervisor works directly with a Senior Field Operations Supervisor, this individual does not directly report to the Senior Field Operations Supervisor. Both the Field Operations Supervisor and the Senior Field Operations Supervisor report to the Territory Manager.
Duties and Responsibilities
- Comprehensive accountability for ensuring operational coverage including, but not limited to, effectively minimizing missed coverage and overtime.
- Shares ownership of the Missed Coverage Metric for their region with their assigned Territory Manager.
- Assists with the management of all assigned security officers in their region.
- Establishes proactive and collaborative relationships with security officers and site management to strengthen employee retention.
- Focuses on employee engagement initiatives.
- Coaches and mentors site officers where and when appropriate.
- Conducts post inspections, ensuring that Officers are adhering to policies correctly.
- Posts coverage as needed.
- Maintains all post documentation.
- Assists with investigations, site incidents, and workplace injuries where and when needed.
Position Requirements
- Three (3) years of Security Supervisory experience is required.
- A High School Diploma and/or equivalent (GED) is required.
- Must be at least 18 years of age.
- Must have and possess proven customer service experience.
- Must be able to meet state licensing requirements.
Desired Skills
- Outgoing personality and ability to communicate with anyone.
- Strong customer service skills.
- Results-oriented focus, handling multiple priorities simultaneously.
- Ability to work with others within a team.
- Strong oral and written communications skills.
- Able to complete tasks in a timely manner.
Physical Requirements:
- Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers.
- Pushing/pulling/carrying and lifting may include up to 50 lbs.; stair climbing, walking and, at times, standing.
- Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- PTO
- Company-paid Life Insurance
- Annual Gas Stipend
Additional Information
All candidates must be willing to submit to a background check. Any offer of employment is contingent upon the successful completion of a full background check and successful passing of a drug screen.
Aegis Protective Services is devoted to providing equal opportunities in employment. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Immigration sponsorship is not available for this position, nor is relocation assistance. Applicants for all Aegis Protective Services positions are eligible to work in the U.S. without the need for current or future sponsorship. Aegis Protective Services does not sponsor anyone for permanent residency.
Aegis Protective Services participates in E-Verify as required by law within the U.S.
