Technical Services Specialist

About the Company: Our company specializes in the design and manufacturing of industrial power transmission products, such as universal joint drive shafts, cardan shafts, gear couplings, and flexible disc couplings. Our products support critical industries like steel mills, paper mills, and water treatment plants. We are a close-knit team with long tenure, and we're looking for someone to be part of this legacy and take on a key role in the future.
Position Overview: We're seeking a technical expert who thrives in a hands-on environment As a Technical Services Specialist, you'll handle a combination of repair quoting and orders, as well as new product quoting and orders, all while delivering excellent customer service. This is a fast-paced role that requires technical knowledge, problem-solving skills, and a strong work ethic.
Key Responsibilities:

• Handle full-time, inside technical customer service duties for repair and new product quoting/orders.
• Evaluate parts inspections and communicate findings with customers through inspection reports and quotes.
• Process corresponding orders and assist with material and shop supply ordering.
• Work closely with the team to address daily technical and customer needs related to industrial power transmission parts.
• Support project coordination by collaborating with sales and engineering teams.
• Inspect returned parts and create repair quotes for customers.
• Read and interpret technical drawings, parts catalogs, and manuals.
• Use hand tools and measurement devices (tape measure, calipers, micrometers) to evaluate parts and take precise measurements.
• Provide expert guidance to customers through email support and occasional phone consultations.

What We're Looking For:

• 2 years of experience in an industrial setting (bearing, OEM, power transmission, steel mills, etc.).
• Hands-on machine shop experience; comfortable getting your hands dirty and working with tools.
• Familiarity with driveshafts, motors, engines, and heavy-duty industrial equipment.
• Mechanical interest – A passion for working on cars, tinkering with engines, or building things (think Lego engineering skills).
• Strong metal machining experience.
• Comfortable working with sales and engineering personnel to coordinate projects and provide technical support.
• Skilled at explaining technical concepts to customers in a clear and accessible manner.
• Able to work with technical drawings and measurements (metric & imperial units).
• Customer service mindset – Good communication skills, both written (mainly email) and phone.
• Computer proficiency – Comfortable using MS Office.

What's in it for You?

• Competitive Benefits Package:
• 11 paid holidays annually.
• Accrued Paid Time Off (PTO), 5 sick days, a week of paid vacation, 5 personal days, and an additional week after the first year.
• Profit sharing based on company performance (potentially thousands of dollars per person each year)
• 401K with company contribution.
• 100% paid health insurance for you and your family, including dental.
• Stability & Growth: We have a great team with long tenure, and employees typically stay for many years. You'll be joining a family-owned company with a personal, supportive work environment. Lisa, the owner, has led the company for 20 years, and the business is set up for long-term success.
• Room to Grow: This is a great opportunity to advance your technical skills in the industrial field, especially if you're already familiar with mechanical systems or working in a machine shop setting.

Why Join Us? A strong family-oriented culture and is dedicated to creating a positive work environment where employees are valued. The company has been around for decades and continues to thrive due to the solid foundation of experienced team members.
The Interview Process:

1. Phone Screen – Let's talk about your experience and skills.
2. Onsite Interview – A one-and-done onsite interview where we get to know you and your technical expertise.

Location: Onsite (Daily, 8:00 AM - 5:00 PM)