Case Manager- Community Health Worker (Lubbock)

About AEIC Case Management

AEIC Case Management is a trusted provider of mental health and support services, committed to empowering individuals and families. We aim to offer compassionate care to children, pregnant women, and diverse populations, connecting them with vital community resources while promoting holistic well-being.

Job Summary

We are seeking certified Community Health Workers (CHWs) to join our team as Case Managers. This role focuses on supporting children, pregnant women, and families by providing case management services, including linking them to community resources, coordinating care, and advocating for their needs. CHWs will play an integral role in assisting clients with navigating healthcare and social service systems, improving health outcomes, and enhancing quality of life.

Required Certification:

• • Must be approved by HHSC as a certified Community Health Worker (CHW).
  • Submit CHW certification number along with the expiration date, ensuring it is no more than two years from the date of enrollment as a CHW.
  • DO NOT apply if you do not have a Community Health Worker certification. Your application will automatically be denied.
• Experience:
  • Minimum of 1 year of experience working as a Community Health Worker, in case management, or in a similar health/social services role. *Mandatory Applications will be automatically denied if you do not meet this requirement.
  • Experience working with diverse populations, including families, elderly individuals, and low-income communities.
• Skills and Competencies:
  • Strong interpersonal and communication skills, with the ability to build trust and rapport with clients.
  • Knowledge of healthcare systems, social services, and community resources.
  • Strong organizational and time-management skills.
  • Ability to work independently and as part of a multidisciplinary team.
  • Proficiency in Microsoft Office Suite and case management software.
• Required Training:
  • Attest to having completed HIPAA training and comply with ongoing confidentiality requirements.

Key Responsibilities

• Conduct initial assessments to determine the needs of children, pregnant women, and families enrolled in the C.A.R.E.S. program.
• Develop individualized care plans in collaboration with clients, outlining goals, objectives, and interventions.
• Coordinate access to healthcare services, including medical, dental, and behavioral health care, as well as prenatal care for pregnant women.
• Advocate for clients and ensure they receive timely and appropriate services from community resources, including but not limited to housing, transportation, food assistance, and childcare.
• Monitor client progress and reassess needs regularly, adjusting care plans as necessary to promote positive outcomes.
• Provide navigation opportunities and local education to clients on topics such as healthy lifestyle choices, prenatal care, parenting skills, and accessing available resources.
• Maintain accurate and up-to-date documentation of client interactions, assessments, care plans, and progress notes in accordance with program requirements.
• Collaborate with interdisciplinary teams, including healthcare providers, social workers, educators, and community organizations, to ensure coordinated and holistic care for clients.
• Participate in program meetings, trainings, and quality improvement initiatives as required.
• Adhere to all program policies, procedures, and ethical standards, maintaining client confidentiality and privacy at all times.
• Knowledge of Texas healthcare and social service systems, including Medicaid and CHIP, preferred.
• Strong interpersonal skills with the ability to build rapport and establish trust with clients from diverse backgrounds.
• Excellent communication skills, both verbal and written, with the ability to effectively advocate for clients and collaborate with interdisciplinary teams.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Ability to engage with local entities for new clients referrals.
• Proficiency in computer skills, including Microsoft Office and electronic health record systems.
• Bilingual proficiency in English and Spanish is preferred. (Incentive if Bilingual)

Additional Requirements

• Employment is contingent upon successful contracting with HHSC/TMHP and at least two Managed Care Organizations (MCOs).
• Candidates may begin participating in the Lead Source Split Incentive Program while awaiting contracting completion.

Benefits

• Competitive pay and incentives through the Lead Source Split Incentive Program.
• Opportunity to make a meaningful impact on the lives of children, pregnant women, and families.
• Ongoing professional development and support.

License/Certification:

• Driver's License (Required)
• Valid Auto Insurance (Required)

Shift Availability:

• Day Shift (Required)

Willingness to Travel:

• 50% (Preferred)

Position Type: Contract
Location: Lubbock (surrounding area)
Hours: Flexible