What are the responsibilities and job description for the Dispatch Support Analyst - Dispatch Support Analyst Sr. position at AEP Service Corporation?
Job Posting End Date
04-11-2025Please note the job posting will close on the day before the posting end date
Job Summary
Responsible for providing support to distribution dispatch personnel in the outage management service restoration process. This includes assisting dispatch personnel in the effective use of AEP outage and distribution management systems and assisting some cool Resources System development support.Job Description
ESSENTIAL JOB FUNCTIONS:
**This position can be located in Roanoke, VA, Tulsa, OK, Shreveport, LA, and Ft. Wayne, IN**
Investigate, analyze and resolve application issues with no direction from senior staff.
Lead the identification of product defects, correction and implementation activities for multiple applications.
Coordinate application training plans and the development of training material.
Conduct dispatcher training schools and provide input to the distribution dispatch training program.
Perform data analysis and assist in the development of reports with no direction from senior staff.
Coordinate the development of business processes and associated application requirements.
Provide assistance and guidance to employees across the corporation in the proper use of applications (Tier 3 level) and develop longer term plans to mitigate issue(s).
Coordinate application testing and the development of test plans.
Provide extended support to distribution dispatch centers during storms or elevated outage conditions.
Dispatch Support Analyst: ($72,380 - $90,475)
MINIMUM REQUIREMENTS:
- Bachelor's degree in engineering, IT, or a related field with two years of dispatching or related experience,
- OR Associate's degree in engineering, IT, or a related field with four years of dispatching or related experience,
- OR High school diploma or GED and six years of dispatching or related experience.
OTHER REQUIREMENTS:
1) Demonstrates good listening skills and a sincere understanding of client business needs. Ask questions to clarify or verify understanding. Relates on a personal level; positive friendly and engaging. Outgoing and comfortable in diverse groups.
2) Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing act with appropriate face to face communications.
3) Able to read the reactions of an audience just delivery style to fit the audience
4) Able to develop and present business documents and reports clearly, concisely and effectively Demonstrate strong training and presentation skills.
Dispatch Support Analyst Sr.: ($85,081 - $106,354)
MINIMUM REQUIREMENTS:
- Bachelor's degree in engineering, IT, or a related field with four years of dispatching or related experience,
- OR Associate's degree in engineering, IT, or a related field with six years of dispatching or related experience,
- OR High school diploma or GED and eight years of dispatching or related experience
OTHER REQUIREMENTS:
1) Demonstrates good listening skills and a sincere understanding of client business needs. Ask questions to clarify or verify understanding. Relates on a personal level; positive friendly and engaging. Outgoing and comfortable in diverse groups.
2) Uses Communications Technology (voicemail, e-mail, Internet) effectively balancing act with appropriate face to face communications.
3) Able to read the reactions of an audience just delivery style to fit the audience
4) Able to develop and present business documents and reports clearly, concisely and effectively Demonstrate strong training and presentation skills.
Compensation Data
Compensation Grade:
SP20-007Compensation Range:
$85,081.00-106,352.50 USDHear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.Salary : $72,380 - $90,475
