Technical Writer

Technical Writer

Location: Sanford, NC

Duration: 6 months contract

Work Example will be required. (Process flow-map, documentation simplification, web design or technical writing example.)

Job Description

We are looking for a talented Technical Writer to join our team. The ideal candidate will be responsible for creating high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities:

• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.

• Write easy-to-understand user interface text, online help, and developer guides.

• Create tutorials to help end-users use a variety of applications.

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.

• Create and maintain the information architecture in various systems.

• Consolidate documentation and reduce wording to be user-friendly.

• Research, outline, write, and edit content, working closely with various departments to understand project requirements.

• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.

• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage.

• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration.

• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.

Requirements:

• Proven working experience in technical writing of software documentation.

• Ability to deliver high-quality documentation paying attention to detail.

• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.

• Excellent written skills in English.

• Strong working knowledge of Microsoft Office. (Power Point, Word)

• Basic familiarity with the SDLC and software development.

• Associate degree in Computer Science, Engineering, or equivalent preferred.

Preferred Qualifications:

• Experience working in front-end web development feature documentation.

• Experience with collecting and applying documentation user metrics and analytics.

• Experience supporting multiple agile development teams simultaneously.

• Experience running service-level scalable/reusable documentation systems.

Required Skills:

1. Experience with documentation simplification.

2. Continuous Improvement mindset

3. Attention to Detail and Organizational Skills