What are the responsibilities and job description for the Telecommunications Support Specialist position at AERMOR?
Location: Panama City Beach, FL
Job Type: Full-Time
Security Clearance: Secret
AERMOR is seeking a Telecommunications Support Specialist to provide data entry, help desk support, and overall customer service for wireless telecommunication devices and office administration. This role involves issuing and configuring government smartphones, tablets, and hotspots, assisting users with technical issues, maintaining inventory, and supporting telecommunication-related administrative functions.
Key Responsibilities:
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Job Type: Full-Time
Security Clearance: Secret
AERMOR is seeking a Telecommunications Support Specialist to provide data entry, help desk support, and overall customer service for wireless telecommunication devices and office administration. This role involves issuing and configuring government smartphones, tablets, and hotspots, assisting users with technical issues, maintaining inventory, and supporting telecommunication-related administrative functions.
Key Responsibilities:
- Issue government smartphones, tablets, and hotspots to authorized personnel
- Configure, test, and install Purebred, Flank Speed, and other mobile applications on government smartphones as directed by NSWC PCD command
- Provide technical assistance and troubleshooting support for users with government-issued smartphones and mobile devices
- Receive, prepare, and reset government telecom devices for reissuance
- Maintain accurate inventory and accountability records for all government telecom assets
- Stay current with DoD CAC Personal Identification Number (PIN) reset application utilities and assist users as needed
- Provide help desk support for telecommunication-related issues
- Assist users in identifying, correcting, or reporting system and equipment performance problems
- Collect and support responses to data calls related to telecommunications operations
- Utilize word processing, scheduling, spreadsheet, SharePoint Online, and database applications for administrative support
- Manage and organize telecommunication-related documentation and reports
- Must possess SEC certification or equivalent.
- Proficiency with Microsoft Windows, Mac iOS, Apple iOS, Adobe Pro, Microsoft Office, Microsoft Teams, and Microsoft SharePoint
- Experience with IT service management tools such as Alloy Navigator and ServiceNow
- Strong interpersonal and communication skills to support end-users with technical troubleshooting
- Experience in managing telecom device inventory and asset tracking
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